After Upgrade to Kingston, Dashboard is Spinning Forever

Luiz Lucena · ‎03-13-2018

After upgrade to Kingston we had report from a user saying that the dashboard they use to see is no longer working.

They see all the items with a spinning circle forever. I've impersonated that user in other browsers and instances, still same behavior.

Tested with other ITIL users, no issue. Checked the permissions for the affected user, nothing has changed so it should work the way it was working before.

Did anyone experience the same?

Here is the permissions for this dashboard:

Adam Stout · ‎03-13-2018

1) I would put in an incident in HI

2) For this user, try clearing the preference in sys_user_preference for com.snc.pa.ui.preferences_dashboards

View solution in original post

Adam Stout · ‎03-13-2018

Looks like you are getting a JavaScript error. To identify the issue, open the browser console and see what it says.

Luiz Lucena · ‎03-13-2018

Got this:

But why only affects a single user?

Luiz Lucena · ‎03-13-2018

Better saying, the first error above shows to everyone with no issue.

the error below is the one that user is getting:

Adam Stout · ‎03-13-2018

What is the line number of the second error (the 'ID' one)?