Can we utilize ServiceNow's public videos for internal training?

Robert R_ · 3 weeks ago

Hello, seeking input from the ServiceNow team - is it ok to reuse videos like the ones linked below as official training for our account? I'd assume yes, as they are available for download from the Vimeo platform, but I wanted to check if we need any kind of permission?

https://vimeo.com/1056788508/5ed0de97fd?fl=pl&fe=ti

https://vimeo.com/1095132248/7f5e39984e?fl=pl&fe=ti

If yes: are there any additional videos or slide decks that also explain new functionality in the Platform Analytics space? Or comparing Core UI vs Platform Analytics?

I'm aware of the Platform Analytics Enablement Toolkit- looking for content that's more user focused and detailed. (The ServiceNow Vimeo profile itself is private, otherwise I would browse there. https://vimeo.com/servicenow)

Robert R_ · 2 weeks ago

For anyone who might have the same question in the future - I had this question answered by Thomas Davis (ServiceNow) on the 9/17/2025 Platform Analytics Academy "Ask the Experts" call:

View solution in original post

SANDEEP DUTTA · 3 weeks ago

HI @Robert R_ ,

Yes, ServiceNow's public training videos, including those on official channels like ServiceNow YouTube or ServiceNow University, can typically be utilized for internal training purposes within your organization, provided you comply with their usage terms.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

Robert R_ · 3 weeks ago

@SANDEEP DUTTA
Are their usage terms posted somewhere were I can reference them?

Bhuvan · 3 weeks ago

@Robert R_

I would recommend to check with ServiceNow Learning team and get an email confirmation that it can be used for internal training purposes.

Below is the help center link,

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Based on my understanding, publicly available resources can be used for training purposes but having the confirmation before usage is better for peace of mind.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

sizzleMcFace · 3 weeks ago

Why couldn't you? Public videos are available for anyone with an internet connection. Why would your company's employees be an exception?

Of course you can use them, and it would not be internal training, it would be enterprise users watching public videos of an enterprise solution intended for them to use.