Catalog task is not getting assigned to assignment group automatically- Please help.

[girishtahalrama]

Hello Team,

I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case.

As to fix this, I went into the catalog item maintain- found the catalog item- click the workflow- checkout — click on catalog task property — and updated the fulfillment group and click on update. When I tested this again- the catalog task is not getting assigned to assignment group field. this still shows blank,

What am I missing? I followed all the steps please help me out.

Thanks!

[Jim Coyne]

You keep saying the Assignment group field is empty or blank, but can you send a screenshot of a record?   And if there is an "i" icon/button beside the Assignment group field, please place your mouse cursor over it and tell us what it says (or better yet, a screenshot like below would be ideal):

If the field is truly "empty", the "i" icon/button should not appear beside the field name.   If it says "No Preview Available", it is because the contents of the field is not a valid Group record sys_id.   I have a feeling that is your problem.

BTW, once you get this worked out, you should sign up for a personal developer instance of your own so you can play around with ServiceNow and learn in a safe environment.   You can sign up here - https://developer.servicenow.com

The   Developer Site has great resources for learning the platform, including self-paced learning - https://developer.servicenow.com/app.do#!/training/landing?v=geneva

And you should seriously consider taking the System Administration course - http://www.servicenow.com/services/training-and-certification/system-administration.html

[pavank]

Girish,

Can you post the script you are using?

[girishtahalrama]

[Jim Coyne]

Does the Group record have the same sys_id in both instances?   When you select a Group in a Catalog Task activity, the sys_id is what is used to tie the task to the group.   Whenever you create a new group, create it in one, export it and then import it into your other instances to ensure it has the same sys_id in them all.