Find out how many tickets were re-assigned from an assignment group

[Anonymus]

Hi,

If i am part of a support group ABC and I want to find out how many tickets from our queue were re-assigned or routed to other queues.
Initial assignment group is ABC queue and re-assignment groups could be any queue.

How to achieve this using reports/PA/metrics?

[AndersBGS]

Hi @Anonymus 

best solution is to utilize metrics as you will be able to configure starting assignment group and end assignment group.  Note, that this will only show you the expected data in the future but not the past.

[Ankur Bawiskar · Accepted solution]

@Anonymus 

you can use Assignment Group metric for this

check these links

How to Create a Historical Report Based on Assignment Group Changes on the Incident Table 

https://www.youtube.com/watch?v=_tkBUCuNYes

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