MTTR In PA Widget showing Duraton

brianlan25
Kilo Patron

‎05-01-2026 01:24 PM

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

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Tanushree Maiti
Tera Patron

‎05-01-2026 10:21 PM

Hi @brianlan25 

 

Check these resources, if it helps:

 

https://www.youtube.com/watch?v=7gTD8z_yl5c

https://www.servicenow.com/community/developer-forum/how-to-calculate-mttr-for-incident-using-perfor...

https://www.servicenow.com/community/itsm-forum/calculate-duration-field-in-days-hours-minutes-secon...

 

https://www.servicenow.com/community/incident-management-forum/mttr-calculation/m-p/2820916

 

Mean Time to Resolve Incidents | Mean Time to Fulfill Service Requests | MTTR | MTTF
Mean Time to Resolve Incidents | Mean Time to Fulfill Service Requests | MTTR | MTTF
youtube.com/watch?v=7gTD8z_yl5c
MetricNet's research has shown that service levels at level 1, including average speed of answer and call abandonment rate, are relatively unimportant. They have little if any influence on customer satisfaction. The same, however, cannot be said of service levels for desktop support and field ...
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brianlan25
Kilo Patron
In response to Tanushree Maiti

‎05-04-2026 10:45 AM

I do not believe that kind of coding your mentioned in the calculate duration field will work in a performance analytics formula indicator.

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