Simple Summary Report

Cynthia12
Kilo Explorer

‎03-12-2020 10:04 AM

Hello.  I am new to ServiceNow.  

I want to summarize detailed counts in the CMDB for current data only rolled up to the parent table.  I want approximately 30 summaries to display all at once for the user.  To get an overview of the system at a glance, not drilling into the data and grouping.  This is a very simple report.  I do not want to create 30 indicators displayed in 30 widgets to create this report.  How would you solve this requirement without data duplication or high overhead with widgets and indicators?

If I understand correctly, to create an indicator data is copied into the PA environment and maintained as a new table?  If this is the case, I don't want to duplicate data that is already available in the CMDB.  

 

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Adam Stout
ServiceNow Employee
ServiceNow Employee

‎03-15-2020 09:31 AM

What do you mean by summary?  Are you referring to email summaries or just an indicator?  It sounds like you just want an indicator with a breakdown that will have 30 items.

Have you taken any Performance Analytics training? If not, I suggest you start with Performance Analytics Essentials (free, self-paced, takes about an hour).

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