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Resolved! Need Report in Dashboard to Open in New Window

Is there a way to get a drill-down report in a dashboard to open in a new window/tab?  We have a tab on a dashboard that has 20+ tiles.  Each tile shows the number of tests we have for a module.  If we click on the number, it will open in a new tab b...

Paul Glenn by • Tera Contributor
  • 5861 Views
  • 6 replies
  • 1 helpfuls

Adding knowledge to Incidents

Hi, bit of a two part question.Firstly, is it possible when a knowledge article is attached to an incident to automatically populate the KB Article field within the related records tab? Secondly, I don't fully understand the difference between attach...

RogueFader by • Tera Expert
  • 4012 Views
  • 3 replies
  • 2 helpfuls

Resolved! ACL execution order

Hello, I am confused about the execution order of ACL.I found two contradictory blueprints of oexecution order. 1. in this youtube video : https://www.youtube.com/watch?v=_-C6NqyUiy0Here we can see it is mentioned that a user must pass table then fie...

MahdiSAIDANE_0-1729067284119.png MahdiSAIDANE_1-1729067387538.png

Performance Analytics Widget No Longer Pulling Data

Hello - This is my first time trying to consistently run performance analytics. I've created a % that shows data starting from 3 months ago (which I set in the creation phase) but now has stopped running (last available date was 10/02, today it is 10...

AndresU by • Giga Contributor
  • 1010 Views
  • 1 replies
  • 0 helpfuls

Seems very easy to break Platform Analytics

So, twice now with a brand new instance I've seen Platform Analytics broken to the point where it's become impossible to create new data visualizations. So far I've seen: data viz will hang in a forever loading state, sidebar will hang in a forever l...

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