Hello, I am very new to Performance Analytics and have been using a few OOTB packs that come with the tool to tailor my reporting to the teams I support.I have encountered an Issue whereby I am unable to get the Average Age of Open Incidents. My curr...
I've created a report for breached resolution SLA. I used the INCIDENT_SLA table and checking Has Breached IS True. We also use response SLA's as well. I can't find anywhere a Has Breached for response SLA's in this table. Can anyone guide me to th...
Hi Team, How could I change the color of the black and yellow lines to a different color that we want? We are using control chart Thanks
Please, is there anyway to get the business duration of a metric?
Hi, I'm building a pie-chart report where I have 1 main section (empty value) and few more sections (different values) like the following picture is showing: I would like to group those few more sections with different values into 1 section which I ...
Can I create and aging report using filters in Snow or is the report only generated using a script? if I can create an aging report using filters, how should I set up my filters?
Hello, I have been asked to report case aging in different bucket groupings, so I added 5 new buckets. My issue is I am getting 0 values on my workbench widget and the original bucket groupings are displaying as expected. How can I get my new bucke...
I need to schedule a report so that the text changes to " There is no data for this Weekend" if the report output does not have any data and the mail should trigger with the above text. If I select "Omit if no records" Option, the mail would not trig...
Hey Everyone! So my company just implemented the SLA's/OLA's into our Production Environment, and previously the way I was generating the Average Response/Resolution times for our Monthly/Quarterly reports, was to pull the data from ServiceNow in Exc...
Hello, I am new in Performance Analytics stuff, I have created a widget and showing on a dashboard and visualization i have select 'Stacked Column' which is showing data but if i change the visualization 'Column' then it show 'No Data to Display' me...
I am creating a Cascading Filter, on selecting the Region, it is fetching all the matching 'State' records of that Region. But i want only unique States to show in the list instead of multiple/duplicate states of that Region. How can i achieve to get...
Hello all, is there a possibility to integrate external reports (from e.g. Tableau) in a ServiceNow dashboard? e.g. via content blocks Thanks in advance.
Hello Expert, We have an Event Duration field on the Incident form that captures downtime, and of course the Configuration Item is selected on the incident as well. But I like to calculate the UP Time or Availability for all the CI classes per month....
I'd like to create 2 reference interactive filters that can follow each other, rather than one following the other. Cascading ootb filters is an option but it limits choices to 1 and it's not working filtering a custom report (a normal reference inte...
Hello, In reporting, my hex colors are being shown out of order on the graph. That perrywinkle color (bluish purple on top) was not even provided. I used the code for red (#b22222) and it showed up no where.This is what I entered: #B22222, #FF8C00,...
