Hi I'm trying to get a report in SN where I would like to visualize number of open/active incidents (with some filter set) per month.I would like a bar chart where I get Mars, April, May, June in different bars.It means that one incident can occur in...
Hi all, Our company has some Metric Definitions around Incidents currently enabled in production - I believe these were enabled out of the box, so have been running for years. I am looking to have 3 additional Metric Definitions created/enabled arou...
Hi all, I have a requirement to build a reporting dashboard that has simple squares or cells coloured either green, amber or red based on a value provided. I am currently obtaining the values from Performance Analytics, and binding the stored value...
(Today in Vancouver. If not possible, interested in solutions in Washington or after) Hello,I need several widgets to display "personalised figures" (depending on user).For this, I setup the widgets with an Elements Filter as explained in the Person...
helloI want to create a report that calculates the percent availability of a business serviceThe calculation is done on the incident table and in a relative calculationfor example:1. An incident whose category is an application and is transferred to ...
Wanting to add a dynamic filter (available on any task table) so itil user can filter a list to only show the tasks in one of their groups that were not created by someone in those assignment groups, ie created by users outside of the assignment grou...
Hello team, I wanted to rename a dashboard created by me, How to do that ? Is there any option to rename or copy dashboard
I have created a master schedule and have included it in 42 reports where the export is .csv zip but on export i see the zip folder name is upto report_40 but many files are missing in between report to report_40. any solution on this?
Hi guys , i am trying to create interactive filter to for the specific reports , but right now when i do create IF , then it gets applies to all the reports I have created I the dashboard. can someone please guide how to apply specific interactive f...
Hello All, I'm working on a dashboard for our tax department and they are wanting a report to measure their average response time each month (image below). I'm struggling with this, I can't seem to find the correct information to pull and how to disp...
Hi, I have an Item XYZ under which I have 3 SC tasks created. Each SC Task is assigned to a different assignment group. Is there a way to create a report where I can create a graph of the tickets that are in fulfilment stage to the respective assignm...
I am reading the VM_Vendor_Contacts table and there are multiple contacts per company. From a reporting perspective only, how can I show only the first occurrence of a company in this table?
In Dashboard we can check pending Time card,but we have to open individual record to Approve or Reject. But can we add UI Action button to directly approve or reject the record in the dashboard without open each record !
How can we calculate MTTR for all the assignment group for an incident during the resolution cycle.I understand that we can calculate overall MTTR of an incident form the time it was created to resolved.
I have created a data certification for Business application. When multiple users certify their application, how can I as an admin maintaining the whole table can find certified records and fields in one place?
