We have a custom table which has a list field pointing to Change. A custom table record could have multiple CHGs listed in the list field. For reporting purposes we created a Database View with a where clause of customtable_field = chg_sys_id, howeve...
Hi, my requirement is to allow only admin to create Ad Hoc Catalog task. Could someone advice is creating a backend check box on RITMs would be best? I believe Creating a new UI action would be the best.
I'm trying to check if all my SLA's have a Response & Resolution SLA. How could I construct a report on those things that do not have either one - i.e. they have no SLA's attached. Thanks!
Hi all, As more and more business units are receiving custom apps from us, and utilizing Dashboards we make for them, they are now appearing on TV's around the office. Problem I'm encountering is some of these Dashboards have multiple tabs, but on an...
Hi All, Is there any course for "Housekeeping Solutions Platform Analytics Academy" in now learning? Can you please help with URL?
How to add a newly created Analytics Center Dashboard to update set without re-creating the dashboard?
Hi All, I have created one data visualization for Incident Table. I have applied condition "Created on last 12 months".However, it only shows data till Sep 2023. Any idea, why this is happening? To check, I applied filter "Created on last 3 months", ...
Hi All, Im trying to understand the best way to allow ad hoc task and completion of Request till the end. Could anyone share an example of how this is possible using flow designer.
We are looking to track a few fields on stories in closed sprints. Our sprints are running bi-weekly, Wed-2nd Wed, on a fairly regular schedule. The last sprint was 12/6/23-12/20/23. Here's what I am trying now:Indicator Source:Valid for frequency: B...
I have a simple chart that shows the Open and closed incidents for a client. I have added multiple Group by options and would like to lose the (Empty) label on the X axis. How do I do that?
Can any one help how to put relative date and time filter for the "Opened On" field fromYesterday 06:00:00 to Today 06:00:00. I need this filter condition so that I can schedule the report in ServiceNow daily at 06:10:00 AM.
Below is the task I am executing and I arranged the widgets as per the instructions give below but the task still fails validation. Can someone please assist? 1. Arrange the widgets as shown.2. Confirm that all widgets display data as expected.3. To...
Hello, I am trying to create a report to show the results of select assignment groups with fewer than 20 tasks (incident, change, problem) assigned to them in the past year. My goal is to see which teams in my company are not using ITSM. The part I...
Hi Friends,I'm seeking guidance on the order of configuring components to build a performance analytics dashboard widget. Could you please advise on the sequential steps for the following items:IndicatorsIndicator SourcesBreakdown SourcesJobsWidgets,...
Hi,I am struggling with one issue.I need to measure value of one field ONLY if certain conditions are met.Good example would catalog task table and tracking value of custom field called vendor when state is 'on hold' and on hold reason is 'awaiting v...
