Can you add in retroactive HOLIDAY schedules into ServiceNow as child entries and then re-run some reports or PA trends and are wondering if that will update them for past years. Is this possible (will it work?)? Here is the actual questions w...
Hi, I'm seeking assistance to export ticket information into a PDF file for local storage. The perfect approach would be to convert the activity log data into a neat PDF format that can be downloaded and accessed outside of ServiceNow. Any guidance w...
In the Reports module, I know I can Search by "Title". I recall a way to also search Reports by the "Created by" person or the "Table" name but this search does Not work for me. What am I missing?
Hello,I'm looking for some knowledge on CIO dashboards and how they compare to regular dashboards. I understand that the CIO dashboards help IT Leaders to create decisions based on IT performance in real time and whether investments are meeting the e...
Hello Team,I am struggling to create a report on the resources which are linking the knowledge articles to tickets. I have managed to get a count of resources who are doing the linking. However, I am not able to group them as per their names since th...
Hello All, I just want to check with you all if someone has implemented the median calculation in servicenow?Median in ReportingMedian in Performance AnalyticsExample: We want to find median of Incident Time to Resolve, where time to resolve is diff ...
Hi all, I try to report on who in my team reassigned incidents to other teams. So I would like a report with the following info : - Incident number - Old assignment group - New assignment group - Reassigned by (user) - Reassignment date Is this poss...
Hey All,We are looking to pull a report of all Change Approval Groups and list all members in each group. We recently implemented Change Management and want to confirm correct group membership. Appreciate you help.
Hi All, I need to monitor a subset of users realtime or near realtime for the activity on the platform. These users are primarily support agents and will be working of the CSM configurable workspace. I am exploring the user analytics as below -- One ...
Hi, We were reviewing the user experience analytics plug-in that is available and had some questions. I was hoping someone might know the answer to the below: For the user experience analytics, is there a way to mask the employee number/employee nam...
Hi, I need to create a interactive filter for Incident Number. As of now I couldn't add the related field for the incident Number filter. I hope I need to create a custom Filter from the content block. Please Let me know how to map the interactive fi...
Hello, im new user of Servicenow. I need to make report kb articles view count. But i need to have unique view count. How to do it?
Hello,I have a requirement that show incident age using scheduled jobs and the field im using is choice field and the choices are "Below 30 days", "Above 30 days", "Above 60 days", "Above 90 days".
We were doing an audit of some Incident records and were wondering what limitations there might be for this operator.
I have asks for how long specific tables are keeping their data I have found the Service Now docs to be lacking in this search. They say to look at the retention policies/ rules on the table tab but I am seeing none?
