I need to develop a specific question for change requester to answer whenever they are submitting a change request. This question however, is customized and not OOTB field, can I make this question mandatory with a condition to limit to specific busi...
Where can we find a consolidated list/library of Out Of The Box PA widgets, dashboards and reports?
I want to build an indicator that shows the average time (days or hours) that demands are in each state. The purpose is to identify bottlenecks in the demand's flow. Performance Analytics only have indicators with the entire time (from start to end) ...
Hi there, We are looking to explore options for Reporting. In the past our team was using Tableau reports connecting to old applications. Now once we moved to ServiceNow we are looking for options and the native reports are not that great compared to...
Hi folks,I'm trying to display the uptime of our service for our customers in a Performance Analytics dashboard. I thought this would be relatively simple, but little did I know. Is there anybody who knows wether this is possible and if so, how to do...
I have created a database view that enables me to report on record producer variables using the question_answer and incident tables. That's working great, but I also need to be able to filter reports based on what record producer was used, so I was h...
I've built a dashboard with two interactive filters. It shows outage and other statistics for a business service for a specific time frame. That's the two interactive filters - "Business Service" (filter based on reference) and "Time Range" (filter...
Hi Team, I am not able to add multiple widgets in a single widget while creating the dashboard. Could you please help me out. Thanks & Regards, Prabhakar
Hi All, I want to add the interactive filters in the service portal page. My requirement is, when anyone changes the filters showing above on the page then all the reports on portal page needs to be changed as per the selected filters. For showing r...
Is it possible to lengthen the column labels that appear on the x-axis of a bar graph? Looks like it's limited to around 17-20 characters OOB.
I created a simple dashboard using a report that shows specific cases. When I try to add an interactive filter using a reference, the filter does nothing. It shows: "Related list is empty". During the creation of the filter however, it showed the val...
When creating an active P1 Incident report using a Map format, occasionally we see zero values. This is causing the report to show an error message instead of just showing the map with no values. How can I prevent the error without modifying the in...
Hello team, I have created a database view that is producing low performance when loading.The goal of my assignment was to tie a business app tagged in the cloud to its cloud account. The tags are created in the cmdb_key_value table. This requests u...
Is it possible to do a report of the Activity logs in Assets. One of our managers wants to know all assets that were ever assigned to a user. There is a question of whether a computer was returned and then reassigned to someone else. Any sugges...
For the incidents table, I want to build a dashboard where I can filter based on a value in the Location field.Within the location table, I have a field called "area." If I reference "Area" in the filter, it instead lists all Locations that are in th...
