Hi all, I wanted some advice on whether I'm doing it right, whether it's from best practices on the workflow or the reporting criteria used. Scenario: I pull the ServiceNow report last month to find out created date of each ticket. However, when I pu...
Afternoon ServiceNow community! I am working to create visibility to the health and stability of all integrations in and out of a ServiceNow instance. The thought was to do this via a dashboard that could later have items linked to performance metr...
Hello Community, while trying to edit a Group Interactive Filter to add additional 'Children' I get security prevention.I have the hp_publisher_admin and the report_admin roles. Any help appreciated
Hi all, I'm hoping to create a reference interactive filter that can filter an incident's assigned to field using only the members of a specific group. For instance, if my assignment group = x, when a user clicks on the interactive filter, I onl...
I have an existing data visualization created within a dashboard (pic attached). It is connected to the "rm_story" table and shows the current stories by state (pic attached). I have been asked to create a visual to track the change of this data over...
I'm specifically trying to work with the Vulnerable Item table but I think the concept would be fine either way. I've written a script, table and report that can take a snapshot of that table to give me the number of vulnerabilities and stack them ...
in analytics hub i am getting no elements to display, i have to show has breached true false records on task sla table have selected fact table as task_sla and field as has breached attached is the screenshot.
I'm trying to run a report off a table, and only want to display the most recent record created. For example below. I see that this report displays 126 records. I want to be able to display/show only the last record created. Or most recent record. Wh...
Dear Community, I migrated some of my dashboards from the classic UI to Platform Analytics.When I am in Platform Analytics --> Dashboard I can find my migrated dashboard. But, when I'm on Service Operation Workspace, in a Dashboard menu, I can not fi...
Hi, Formula Indicators returns No Score when there is no data to display. Where as we have something called 'value when nil' indicator to display value eg as '0'. But when it comes to Formula indicator there is no option to display '0' instead of emp...
Need your help to build a view to list students, tutor class, the sum of tutor hours, and grouped by year/month. In SQL one can join the tables, sum the hours and group by year/Month. Need your help to build a similar view in ServiceNow. Table-1 ...
Hi. Does anyone know if there are any new features in Platform Analytics when it comes to statistics of usage of dashboards and data visualizations? Like who has opened a dashboard, run a data visualization, etc.?Thanks!/Julie.
Greetings experts, I want to create reports for standard change, Normal CHG, Emergency CHG which show volume and % for it.Can I do it in simple report or need to use Performance Analytics widgets? It will be helpful if guided step by step.
Hello Team, Need a help in generating a SLA Report. I wanted to find number incidents never breached the SLA. we have 2 SLA one is for Response and the other is Resolution. If one among them is breached, then it is a breached ticket. I tried to filt...
