Hi Everyone, I have been working through the conversion of some manual reporting coworkers have been doing and ran into a new use case (for me) - showing the aggregated value of multiple breakdown elements instead of separate values. I have:created ...
While trying to move update set related to dashboard to test instance. I am getting below error even though i captured portal pages and grid canvas. Please help Thanks in advance Divya
I would like to know if Service Now measure and tracks first call resolution? What metrics does it use to calculate this? And does this come out of the box?
When an user is granted with the ITIL role, their default homepage should be a custom dashboard.Is there a way to configure the default dashboard based on role ?We have the user preference module which can configure default dashboard for an individua...
I want to take advantage of the new function fields in Quebec to create an 'Age' field on the Task table which would provide reporting with the number of days old an active record is. The problem I am having is that I am unable to work out the correc...
I'd like to report on the frequency that an individual value from a list collector is selected (for a catalog item request). The built-in reports don't seem like they're able to separate the selected values and report on them individually. For exampl...
I have a requirement to display ServiceNow dashboard on SharePoint. I tried copying the URL of dashboard and see the message "This website doesn't support embedding using just the address. Try pasting the embed code instead.". How do I resolve this? ...
Is there a way to utilize conditional formatting for a report - list type? I understand that I can use the "Styles" area of the other types of reports but from what I can see it is very difficult to get the report out in the format i'd like otherwis...
We're going to be upgrading to Jakarta in a couple weeks, which includes the new "Report" widget for the Service Portal that has people excited. However, in my sandbox instance (which is running Kingston Patch 1), when I open a record or list from a ...
Dear all, Now I have an empty table called "Inquiry Result", I want to load the data through spreadsheet(excel). But in App Studio I can't find such feature for me:Also when I go into the Load Data module, I can't find my table So I am confused, wher...
Hello community, well. like the title says... where can I see which Dashboards are using a specific Interactive filter? Is there a m2m table, that I've not been able to locate? thanks, Parker
How to make choices in "choice list variable" visible based on the value of another variable field' in the same catalog item?
Hello, i ´m doing some database views and i ´m dealing with a request that i don't know how to do it...The question is the following, Is possible to replace a NULL or Empty value from a field? Imagine the situation, the list of incidents sorted by gr...
We have an interactive filter created with multiple tables referenced. This is working for all tables except the sc_task table. That seems to be affected by all fields for the interactive filter:I've tried to toggle on an off the "Apply to all tabl...
Hi everyone, Would be possible to create an interactive filter for variables on requested items?We have a big dashboard for managers, one item I just put on this dashboard is a report of all requested items where catalog name is Service Catalog. I ...
