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Weekly incident report.

Hi,   Would like to create weekly incident task reports as below in servicenow   Jan 19 Week 3 Jan 19 Week 4 Jan 19 Week 5 Feb 19 Week 1 Feb 19 Week 2 14 Jan - 20 Jan 21 Jan - 27 Jan 28 Jan - 03 Feb 04 Feb - 10 Feb 11 Feb - 17 Feb Opened...

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vinzz by Kilo Contributor
  • 3475 Views
  • 2 replies
  • 1 helpfuls

Resolved! Creat reports for each user

Hi all i want some details to creat a reports for details about the each person how many ticket they are assigned and how many tickets they resolved and how many tickets still bending for them can any one help me

Aju1 by Tera Contributor
  • 819 Views
  • 2 replies
  • 2 helpfuls

Get User Login count based on last 30 days

Is there a way to get how many times users have logged into the system within the last 30 days?I've looked at "last_login_time" as well as utilizing "sys_history_line" to determine a "count" of sorts, but it doesn't seem to accurately hold the data (...

josephtucker by Giga Contributor
  • 3426 Views
  • 2 replies
  • 0 helpfuls

Resolved! Report comparing data of current and previous month

Hi all,we are trying to create a report in which data of the current month is compared with that of the previous month.We tried to replicate the solution proposed in this post https://www.servicenow.com/community/platform-analytics-forum/is-it-possib...

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lorenzoS1 by Tera Contributor
  • 2896 Views
  • 4 replies
  • 2 helpfuls

Resolved! Filter with Multiple Keywords

There is a requirement from one of the operations team to filter on the worknotes field in a Change ticket. Now since, the worknotes is a journal field, we wont be able to filter on the same. However, i came up with another filter condition to Filter...

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ritajit by Tera Contributor
  • 24651 Views
  • 9 replies
  • 12 helpfuls
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