I created a report off the Task table to get all open tickets. I want to include all tickets that have been assigned to members of certain groups. The Assignment Group field is not consistently filled in so I have to rely on whether the Assigned To...
Trying to prepare SCTASK report for RITM or REQSo which data source need to be selected screenshot attached for reference
Hi there, I'm facing an issue where we have more than 9K PC records being created in the alm_hardware table, with Model Category as Personal Computer with empty Serial Number and other important values. I've checked the History Calendar and List, bu...
Hi, I am creating a dashboard for a particular Catalog Item. Requirement is to show data on Dashboard according to type of "Select Category" (which is one of the "Choice" variables in the form). However, in PAW when I try to click on variable, it d...
Hi All, I have a requirement to create a report which is rejected at any of the stagesFor e.g,: In a RITM we have set 4 levels of approvals i.e. two of them group level approvals and 2 of them are from users manager and department head.I wanted to ...
We are moving from Agent workspace to CSM Configurable workspace and in this process, we are trying to add Platform Analytics Experience as side navigation on the CSM workspace. This will enable the agents to drill down the cases and open in CSM work...
I would like to change the colors of different reports to make it for the user better to understand. My example - Value Country 2 is always defined with color 2 on the x axle. I know that I can define colour chart here: However, what should I do if...
Hello,Using Utah.A user has created a PA Dashboard, and within that dashboard are 4 tabs - each for a different Task Order. We have a widget (PA Indicator) that shows "Average age open incidents" with a breakdown available for Task Order.1) When I ad...
Hello Experts, I have a requirement to show the difference/increase in the Open Incidents for past two weeks.This will be a score and it has to be sent in an email weekly to show the difference/increase in the open incidents.Could anyone tell me how ...
Hello,As you can see in the screenshot, we've been trying to create a report on the sc_req_item, We're are dot walking into "Variable >>>> offer name >>>>> required offer variable" which has type as Lookup Select Box, but we're unable select any opti...
Hello community. I need to create different reports on imputed time per agent.This will be used to analyze the productivity of the company's resolution agents. The reports are:Imputed time per caseGeneral imputed timeAverage imputed time per caseAver...
Hello - I would like to run a report to get data on how many times an incident priority changed for each incident. I have already ran the incident metrics report, but there is no definition "Incident Priority Changes" I have already tried past posts ...
I want to add Analytics Center tab below the inbox tab in HR Agent Workspace
Let me preface this by saying that I understand and recognize that Scripting Incidators is not the ideal way to handle PA in ServiceNow. But I'm a bit at wit's end and I would love to be able to integrate this fuctionality within ServiceNow with mini...
Hi dear all,we have some 1800 projects concurrently running, and I would like to track to which measure each of these in turn potentially affect one ore more CI's in the CMDB. Our CMDB contains some 1,4 million items, and I wanted to check once if s...