Virtual Agent feedback and conversation history

[Ivan Delchev]

Hi,

Where can I find the feedback from user submitted through VA - Provide Virtual Agent Feedback topic?

Is it possible to have the conversations history - what was the user typing?

Thank you!

Ivan

[Alberto Consonn · Accepted solution]

Hi Ivan,

• Provide Virtual Agent Feedback: Users can provide CSAT feedback on their virtual agent experience before the conversation ends. So basically you should see the Survey result navigating to Survey > Survey Instances > All 
• Virtual Agent Conversation history: All conversations and messages are stored in the Conversation table [sys_cs_conversation] and Conversation Messages table [sys_cs_message].

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Ned Sanderson]

Hi Ivan - how does one see a value for the responses - Good, Neutral or Bad?  Just seems to be a graphic representation.  The View Responses field doesn't export as a value.  Thanks

[Eric M]

I've been looking at the Provide Virtual Agent Feedback. anyone know how to connect the survey results to the conversation topic ?