Hi All,
I have completed the task, then too I am getting the task result as Failed when trying to validate the task. Please help, as to what must be going wrong? I have already marked My incidents as my Favorite and changed the color and icon too.
screenshot below:
@SwapnaKumbS it depends on what exactly you want to do...
but in general it's using the All and Favourites tabs:
And NOT the Workspace...
If you have a particular record, e.g. incident, you can put the number to the search bar and next to it there's a chevron that lets you select where to open it - Global is the backend view or Workspace...
But for your purposes it would be the first option, I believe.
To go to list of incidents in the non-Workspace view, change the URl accordingly and navigate to:
https://yourinstance.service-now.com/incident_list.do
or type "incident.list" and press enter:
Let me know if you got it
PS: for replies to a particular person, use the "@", it's more probable that it won't be missed...
