Handling Software Suites on ServiceNow SAM

Author: Srinivas Ramanujaiah ServiceNow SAM helps SAM managers solve complex licensing problems, including full support of software suites and bundles. This blog provides an overview of how software s...

ITAM YouTube Video List - Q1 2021

We wanted to ensure the ServiceNow Community was aware of our YouTube page where we perform demos, detailed walkthroughs, and discussions. We have detailed a list of ITAM specific videos in the table ...

How easy is creating a custom license metric in SAM?

TLDR Answer: Pretty easy if you put in a couple hours to learn basic JavaScript Why use custom license metrics? Publisher Packs and Common Metrics account for the majority of a customers environment a...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Conclusion – Or is it just the beginning*

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Conclusion – Or is it just the beginning* Hannah and her team are celebrating the success they’ve had ...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 5 – When it’s time to say goodbye*

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Chapter 5 – When it’s time to say goodbye* Before an accurate and complete inventory audit had been co...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 4 – Deploy, Monitor, and Service: Is this a mid-life(cycle) crisis?*

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Chapter 4 – Deploy, Monitor, and Service: Is this a mid-life(cycle) crisis?* With hardware models auto...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 3 – Back to the beginning (of the asset lifecycle)*

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Chapter 3 – Back to the beginning (of the asset lifecycle)* Hannah recognized that Hardware Asset Mana...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 2 – The path to inventory is in your hands (literally)…*

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Chapter 2 – The path to inventory is in your hands (literally)…* Since there are five data centers loc...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Chapter 1 – And the Journey (and Normalization) begins…*

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Chapter 1 – And the Journey (and Normalization) begins…* Over the past two years, BrambleStatic* has d...

STORY: “Hannah and the Case of the Missing Hardware Assets” --- Prologue – BrambleStatic*, Hannah Anderson, and Hardware Asset Management

STORY: “Hannah and the Case of the Missing Hardware Assets” _____________________________________ Prologue – BrambleStatic*, Hannah Anderson, and Hardware Asset Management This is the story of one com...

Common challenges managing SAP licenses

In this blog, we’ll explore SAP license management by looking at SAP licensing basics and some common challenges and compliance risks. About SAP With nearly 5 decades of experience developing software...

What is Hardware Normalization?

Strategic cost-cutting isn’t a new business strategy by any means, but it is now becoming increasingly critical for business resilience and growth. As a quick path to value and savings, IT teams are t...

How our IT team saved $740K using ServiceNow® SAM

Without question, the workplace is changing and businesses are challenged to adapt to a “new normal” that is requiring digital transformation to happen quicker than many anticipated. More employees ar...

When is it time to say goodbye?   Parting with hardware doesn’t have to be hard.

For a hardware device, the answer to that question can be a difficult one. Though the device has been in the environment for several years, there is still usable life left. So why would we retire and ...