ITSM & IT Asset Management

Office Hour 30 - ITSM & IT Asset Management

DEMO: Plan Refresh Cycles for End-of-Life Hardware and Software

In this demo video learn how to proactively detect risks due to hardware and software going end-of-life or end-of-support, manage the software reclamation and hardware refresh processes with workflow,...

DEMO: Accurately Track Hardware, Software, and Cloud from Request to Disposal

In this demo video learn how IT Asset Management helps manage all your IT assets throughout their lifecycle—from request to disposal—on a single platform. Learn how to track hardware for any location,...

DEMO: Avoid Unbudgeted Costs from Compliance Audits and Unmanaged Clouds

In this demo video learn how to remediate compliance risks due to unlicensed installs, shadow spend, unused machines, and unused resources, optimize spending and resource allocation across all your en...

DEMO: Harvest Under-Utilized Software, Hardware, and Clouds

In this demo video learn how to harvest under-utilized software, reclaim under-utilized SaaS licenses with single sign-on (SSO) integrations, remove unlicensed BYOL installations on AWS and Azure clou...

Software Asset Management - Implementation Best Practices

This is related to my knowledge session on SAM best practices - Knowledge 2021 ACT5068-K21

Software Asset Management - Basic Architecture

The video discuss about all the core processes involved in ServiceNow Software Asset Management and its architecture. You could listen about the 4 main components involved in SAM - Request Fulfillment...

ITAM Tuesdays: IT Asset Management Webinar Series

ITAM Tuesdays with ServiceNow IT Asset Management Join ServiceNow IT Asset Management (ITAM) on the second Tuesday of every month to learn about the features and functionalities helping customers redu...

What’s New in the Store for IT Asset Management – 5/19 Release

The following are available starting in the Quebec release. New integrations for SaaS License Management In response to COVID-19 and the drive toward digital transformation, companies are using more S...

Now on Now blog: How automation simplifies hardware asset management in our global cloud operations

At ServiceNow, we reached a major milestone: end-to-end automated workflow of the cloud hardware supply chain, from order through disposal. The features in the Paris release of ServiceNow® Hardware As...

What's new in Quebec release for IT Asset Management?

Automate the end-to-end lifecycle for hardware assets, software licenses, and cloud resources on a single platform. In the Quebec release, IT Asset Management (ITAM) continues to drive innovation to h...

Hardware Asset Management (HAM) makes its debut as part of the Paris release

ServiceNow Hardware Asset Management (HAM) makes its debut as part of the ServiceNow family of products in the Paris release. HAM provides increased visibility of the asset estate and automates the IT...

Handling Software Suites on ServiceNow SAM

Author: Srinivas Ramanujaiah ServiceNow SAM helps SAM managers solve complex licensing problems, including full support of software suites and bundles. This blog provides an overview of how software s...

ITAM YouTube Video List - Q1 2021

We wanted to ensure the ServiceNow Community was aware of our YouTube page where we perform demos, detailed walkthroughs, and discussions. We have detailed a list of ITAM specific videos in the table ...