Are the fields in Discovery Model and Software Installation suppose to not really be sync'd up?

[jpcb0108]

Hi everyone,

I am quite new to SAM and we are checking one of our client's Software Installation table.
We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty however the associated Discovery Model record referenced by the Software Installation Entry is normalized and the Publisher and Version field is filled up.

Is it normal that the Discovery Model has information about the publisher and version but the actual software installation itself is blank. Any tips on fixing this if this is not the intended behavior.

Thanks.

[dreinhardt]

Hi @jpcb0108,

In your example, the raw data of the software installation (Publisher/Version) is empty, but this should not be a problem, as we would display/use the Publisher/Norm_Publisher details of the Discovery Model in the SW Install table.

Can you upload a screenshot with all 3 fields per entity in the list overview?
Publisher, Normalized Publisher, Discovered Publisher and the same for Product and Version

Thanks, Dennis