How do you identify hardware assets under legal hold? This would enable an asset manager member to ‘mark’ an asset in the hardware table when it’s reported to us that Security, or Law Enforcement, or a Legal Team has ‘confiscated’ the device. We wou...
Hi ALL, I need add model categories - with extended CI CLASS need to be - CMDB_CI and Need to Create New Model Categories -Freez and ci class should be CMDB_CI_FREEZ. How I Can achieve above ?
I'm new to CMDB and SAM and have been tasked with leading projects for both. Does CMDB need to be implemented before SAM, SAM before CMDB or can they be done in parallel? I haven't been able to locate documentation clarifying this and wanted to unde...
Hi All, I need help regarding Name(Exists)Extend Table(Need add CI)New Table LabelNew Table NameZOOM cmdb_ciCalling cmdb_ci_calling Need to do above ,How i can achieve, please help into that .
Hi, I understand it is best to use SN Discovery for Infrastructure SAM. Is anyone able to elaborate a bit more on any Pros and Cons of not performing SN Discovery on the End User Computing and using only SCCM raw data instead? Do Software Discovery M...
Hi, I am looking for any pointers/ documentation around integrating SAM Pro with Ivanti Endpoint Manager. Purpose is to populate software install and usage information of EUC devices into Service Now to track software license compliance. Is this inte...
Is there a proper way to remove User Allocation [alm_entitlement_user] records when a user should no longer be associated to an entitlement? We are looking to remove these allocations when a user goes inactive. The user is not associated to a softwar...
Hello All, I have about 900 devices that I need to change their STATE & SUB STATE. How can I do this in BULK? I need to change whatever the current states are to MISSING and LOST. Please advise and thank you! Miza
I need to make some reports that list the installations of any given software model grouped by the operating system of the computer they are installed on. I might be looking at this wrong way, but in the Software Installation table, because the insta...
Hi, Is there anyone who have an experience of Workspace One integration? I am using Workspace One to manage inventory of smart phone and would like to integrate with ServiceNow to load the inventory into CMDB. Please share with me the steps of integr...
Hi, I'm adding/creating custom software model/publisher for configuring SAM. Even after running reconciliation I'm not able to find the new added publisher in License workbench. It's not reflecting. What should I do to get the publisher reflected in ...
Hello, I am wondering how the software installation table is updated after the records are brought in from discovery..(cmdb_sam_sw_install) It appears if I delete a CI, then the software installations tied to that record are also deleted. So there is...
Hi SAM Experts, CC: @Benjamin "Ben" Forrest We have started implementation of SAM for a client, and for the first entitlement import in DEV instance, there are a lot of missing Publisher part numbers. It has only 7700 records as opposed to expected ...
Where can I find the last scanned date for an asset in ServiceNOW (NewYork) when the asset has been discovered by SCCM? In a previous SAM tool this was always available and easy to find but being new to ServiceNOW I can't find the date. This is the ...
Hi, We have PPN number entered so model got created but as per Discovery map selected in software model table software installations are not getting selected from cmdb_sam_sw_install table. What are the best practices to assign the installed softwa...
