Flexera App Broker Integration with Requests

[Peter138]

Hi ServiceNow Forums!

I am working on an integration with Flexera App Broker.  We have configured it to connect to our ServiceNow instance to not only synchronize catalog items (via the Flexera App Update Set) but have enabled it to create a Request in ServiceNow when the forms and such are approved within Flexera.  We would like the form and content from the Flexera App Broker request to come into ServiceNow but currently only have it creating an empty request.  We'd like the content of the App Broker request to appear in the description/summary of the ServiceNow request.  Has anyone successfully done this?

[AshishKM]

Hi @Peter138, 

Have you configured some catalog item in ServiceNow for Flexera and Flexara is sending all required parameter to trigger that using the cart api, or it's just direct REQ record via table API.

You can share the catalog item fields and API mapping detail for more help. Ideally the REQ doesn't contain all form fields values, the RITM contains along with approval ( if configured ). If all configuration is perfect, check if there is any RITM attached to REQ.

Thanks,

AshishKMishra

[Peter138]

Hi Ashish,

Thank you for your response!  While we have syncronized some catalog items into ServiceNow we are not planning to use them or publish them as our users are still using the Flexera App Portal to request software.  So our goal is to have that continue and then as the Request is approved in Flexera it then pushes over to ServiceNow for the task tracking and actual assignment.

Currently we see that the REQ is being opened in ServiceNow but there is no RITM tied to that or any information within the REQ.  We would like to just have all of the details captured by Flexera to make their way into a REQ or potentially a RITM.  

[AshishKM]

can you share more technical details on API and input parameters ,

based on details I guess you are using table api call over ( sc_request ) table which is creating a REQ record only .. there is no catalo item or catalog variables in api call. 
You have to change the api call from sc_request to sc_req_item.

define a dedicated catalog item at ServiceNow side along with form variable so the same will display in sc_task , the ritm required a workflow also. Prepare complete framework for that Flexera request at ServiceNow side then use the api to pass input.