how to Manage Inventory for PC accessories which are not stored in CMDB assets.

[Neha Agarwal]

I am looking for inventory for storing small accessiries like headset in servicenow, not really wanted them to store in CMDB as an asset. Just for couting purpose (inventory) how much has been given to users versus how much is in stock? I looked at procurement module but it looks like it is more of related to CMDB assets, please let me know if there is anyway to manage inventory and have requested item created everytime when a headset is assigned to a user from an inventory.

Thanks, Neha

[akash_mehta]

Neha:  You can use consumables to do this.  We have a consumable model table, you can create a catalog item for the consumable model so someone can order, it will be sourced just like an asset...however, the difference is the consumable will only be created as a consumable asset (no CI, no serial number/asset tag) and be tracked in inventory with a quantity and stockroom.

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/procurement/concept/c_R...

Hope that helps.

Akash

[Neha Agarwal]

Thanks Akash, Can you tell me how these devices in consumale models can be used in for request creation, so that inventory can also be managed like when a requested Item is created and the device count will get reduced from inventory.

[akash_mehta · Accepted solution]

Neha:  Follow the same process that you would for just a regular hardware asset (computer)...

1)  Create a consumable model  - https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/product-catalog/task/t_...

2)  Publish to Hardware Catalog - https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/product-catalog/task/t_...

*  Make sure to enter Vendor and procurement workflow for consumables

3)  Create request for consumable item

4)  Source request via sourcing task on the request level

*  here is where you will see the ability to select from stock or create purchase order

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/asset-management/concep...

Everything else should be the  same as a hardware item...

Thanks,

Akash

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[Neha Agarwal]

I have followed all the steps given above, just one thing to clarify how this is to use or order as an requested item from catalog and how the number or count will decrease in inventory?