Hello fellow SAM users, I would like to know what is the best practice, or what have you found that helped to keep the start/end dates of entitlements aligned with their associated contract. We implemented a configuration that updates the entitlement...
I need to pull a report which shows all the Requested Items from multiple people. Is there a way to capture that in the filter? For example, I need it for Bob Evan & Jon Doe.
Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...
Hello All, Happy New year 2023!!! What can be the unique identifier of the CI other than name? Is it possible to set 'Serial number' or 'Asset name' as the unique identifier? For example, while creating the new incident, is it possible to link the co...
Hello everyone,Just curious if anyone has a Software Asset Management flow chart or schematic? Looking for a simple process flow diagram showing how SN functions for upper management to understand. Thank You.
Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...
Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...
Does Discovery Source "SN Asset Management" automatically populate SAM installs table cmdb_sam_sw_install or does it require specific pre-reqs to do so ? Also is SN Asset Management a new discovery method or rebranding ? - or has it always been in ex...
We love this view for Microsfot but our understanding is it should work for other publishers like Adobe and Miro if you are directly connected and have entered entitelements. We only see Microsoft data. Adobe is clean and normalized and has entitle...
Has anyone created a Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)? Is there a REST API available to allow for this?
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Hi Everyone,I’m looking for guidance on integrating Nexthink with ServiceNow SAM Pro to capture and utilize software usage data.Could anyone share the recommended implementation steps or best practices for this integration?Thanks,Chandana.
I’m looking for guidance and best‑practice recommendations on how to correctly model Alteryx licensing in ServiceNow SAM Pro so that Alteryx Designer installs are properly included in reconciliation and consume against our entitlements.Background / C...
Hello All, Im currently working with crowdstrike integration, I saw the below article and it suggests there will be sensor records in active sensors table.But in my scenario it seems to be empty why Anyone have any idea? Ref article: https://www.serv...
Model category is getting set automatically when we create a record in the software model table .. similarly for product model. Where these conditions are define to autoset?
