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Forum Posts

Software Capacity Planning

We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...

Sam implementation required servicenow discovery?

Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...

Shilpa451 by Tera Contributor
  • 746 Views
  • 6 replies
  • 2 helpfuls

Resolved! Where is Middleware Data Stored in CMDB?

Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...

Resolved! How to efficiently manage Software License Key in SAM Pro?

Hi!I'm looking for the best practices to manage efficiently "License Key" in SAM Pro between the Entitlement field "license_key" (alm_license table) and the field "license_key" in the dedicated table "samp_sw_license_key".Any available advise for thi...

Lionel Falk by Tera Contributor
  • 883 Views
  • 3 replies
  • 2 helpfuls

Custom SaaS Integration SAM

Hi,  Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in...

Community VS Forum VS customer portal

Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.

BsydH by Mega Contributor
  • 539 Views
  • 2 replies
  • 0 helpfuls

Status mapping - legacy ITAM system to ServiceNow SAM Pro

I am migrating licenses from a legacy ITANM system to ServiceNow SAM Pro. I have mentioned the definition of each status in legacy ITAM system and I am thinking of the most relevant and corresponding ServiceNow SAM Pro status.I am also thinking of th...

iamkurt by Tera Contributor
  • 457 Views
  • 2 replies
  • 1 helpfuls

Tracking software spend that is not centrally managed

We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:5% reduction in software spend not centrally managed*Since this metric is indicating spend data not...

TylerJensen by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

Migrate from Flexera and Snow Software to SAM Pro

Hello Team!Are there any guides created already or available related to best practices for migrations from Flexera FlexNet Manager, Flexera One or Snow Software into ServiceNow? Key notes, highlights, lessons learned on things to keep in mind during ...

LFS by Giga Expert
  • 839 Views
  • 5 replies
  • 2 helpfuls

Adobe user subscription list

Hi Team, I have 22 entitlment of Adobe incopy cc edition 4 and we have Adobe integration from where we can see 22 user subscriber list, however these are tied to Incopy CC Pro model by integration, when i open this model we can see 22 unlicensed subc...

SAM Value Opportunity KPIs around Audit

My group is in the walk phase of the path to value for SAM Pro. We've begun focusing on the value opportunities KPIs provided to us. 2 of them are around Audit.80% reduction in average time to plan, respond, and execute per Audit41% reduction in soft...

TylerJensen by Tera Contributor
  • 319 Views
  • 1 replies
  • 0 helpfuls
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