Hello Team, Please help me to understand how the data normalization been done once we get installed software data in cmdb_sam_sw_install table. Also for the un-normalized data what actions/steps one should follow to achieve 100% Normalization.
What are the required CI attributes per CMDB Class and relationship information that SAM Pro requires?? Since I could see following details around CMDB health in the 'Implementation best practices for ServiceNow Software Asset Management' guide. Serv...
I need to create two PA percentage indicators based on three counts: unique licensable Discovery products, products with a matching Software Model, and products with an assigned owner.A background-script POC successfully groups Discovery Models by Pu...
I have run into an issue that I would like to hear how others are handling it. We are using SAM Pro for reporting compliance. However, many people who need to see the reporting are not fulfillers in ServiceNow and are not users in the SAM Pro tool, ...
Is there a Process and Procedure document available to do SAP Ariba Integration for SAM Pro.
Hello everyone,We are using the Microsoft 365 SaaS Integration with ServiceNow SAM Pro and have observed that user records in the Software Usage table appear to be matched based on the User Principal Name (UPN).In our Azure environment, some users ha...
On a Windows Server CI, the classic Software Installations list contains records from multiple discovery sources. However, the Software Installed tab in SAM Workspace shows only the installations where Discovery source = ServiceNow.Also, Last scanned...
I created my own busines rule to stop SLA, it menas to update end time and stage... so one I update it, I want business elapsed time and actual elapsed time also to be paused... but I don't see any option to pause those.. @Tanushree Maiti @Ankur Bawi...
Hi Team, We are loading the entitlements and the metric group is Concurrent Licenses. It doesn't seems working after reconciliation. Are there any pre-requisite before using concurrent Licenses as metric group? Discovery has found installation recor...
Theres a DMAP for MobaXterm where Edition is Professional, however, the Discovery model does not have the Edition. When I checked from the users, this version installed in their machine is Professional Edition. Without the Edition, it will be hard...
Hi Everyone,I am experiencing an access issue when a user is automatically redirected to the out-of-the-box (OOTB) Playbook page (id=playbook) right after submitting a Record Producer from the Service Portal.Error 403 you do not have permission to ac...
We are in the process of integrating Workday with SAM Pro and would like to know the following information with respect to the integration process - 1) Which Workday API's are involved in the Integration process2) Complete list of fields that will be...
Could anyone please clarify how work email data is integrated from Workday to ServiceNow? Also, do we need to configure anything on the ServiceNow side to support this integration?
We implemented a Before Insert Business Rule on the alm_license table because the entitlements are imported with Unit Cost in USD, while our ServiceNow instance currency is EUR. The Business Rule converts the Unit Cost from USD to EUR during import.T...
Hello allI am looking for some support, guidance, expertise for IBM Entitlements. I have been provided with;1) TABLE 1: IPAA PROGRAMS [looks like a catalogue, @ 300 items]2) TABLE 3: AGGREGATE CAPPED PROGRAMS [Includes Quantities, 10 items]3) A Yea...