I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you ne...
For one of our clients, we have an integration that pulls in user subscriptions to SAM Pro. This integration imports several different subscriptions and maps them to software models. The publisher of this integration has changed how their licensing m...
Hi all,We are observing several software installation records in cmdb_sam_sw_install where:Active install = falseDeduplication processed = trueThe CI currently shows only one installationThe installation is from a single discovery sourceThere are no...
I need to designate specific computers to NOT be considered in ServiceNow Sam Pro when reconciling specific software licenses. There are certain business units that have software licenses from the government or other contracts that must not be includ...
I have a handful of discovery models that are in the "New" status with no related software installations. However, they're not getting deleted by the "SAM - Delete Discovery Models if there are no related Installations" OOTB scheduled job. I understa...
Hi Community,We are investigating why assigned_to is empty on many records in the Software Installation table (cmdb_sam_sw_install), mainly for discovery_source = Tanium. even though the assgined to on CI is not empty. We found the scheduled job “SAM...
Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the docu...
Hi Community,I recently completed the ServiceNow OOB integration with Salesforce CRM using the official documentation provided here: Salesforce CRM Integration GuideAs part of the integration, Salesforce licenses are expected to be fetched into Servi...
Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.
How to Integrate SAP Ariba with SN to sync the (proc_po) PURCHASE requestion to received process.How to Integrate SAP Ariba with SN to sync the CONTRACT mgmt PROCESS
Is there any documentation outlining the main differences between Software Asset Management and Software Asset Management Professional? I'd like to understand the key benefits and differences before considering a purchase of SAM Pro. Any guidance on ...
Hi,I am currently reviewing the Microsoft SaaS integration data in the Software Subscription table and wanted to share an observation regarding the Last Activity field.Under the Microsoft SaaS integration profile, I reviewed the following products:Bu...
Hi there, we want to setup the Software Packaging process in ServiceNow and I'm thinking what is the best place to store the information. We have SAM Pro in use and know that what is installed will be collected via the respective source. What we want...
Hello friends, In my SN instance (having SAM Pro), I would like to simulate the Software Reconciliation for Concurrent Licenses. I learned that SN SAM relies on Software Usage to determine this. Has anyone understood it completely? How can I simulate...
Hi All,Greetings! We have a requirement , to uninstall software though Removal candidates. Few clarifications required for below points. *Is there any documents available for configuration *In one doc it is mentioned like "Removal candidates are also...