SAM - Collect Office 365 Usage jobs failing
My direct integration credentials validate fine, however the job SAM - Collect Office 365 Usage is consistently failing. where can I get more details, the error message has nothing other than it failed.
Forum Posts
Reconciliation by SPECIFIC Company or Country (not 'grouped')
Hi all, I am looking for some assistance here or best practice for running Reconciliation in a 'global' manner. Our initial SAM implementation was fairly simple. One Company, in one Country. Now that we have the initial implementation out of the wa...
Entitlements for Production and Non-Production Installs (Not using differing Software Models)
Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...
Resolved! Salesforce licence required for integrator TRUE/FALSE?
I have heard that the SAMP integrator for Salesforce requires a Salesforce Licence. Is this correct? Thanks
Adobe Products
Hi Team, I need some guidance regarding our recent Adobe integration in SAM Pro. Background:We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.The Adobe integration was completed successfully, and ...
Adding Microsoft Copilot Usage to SAM Pro and Setting Up Reclaim Rules
Hi everyone,We are on Washington right now. We’re currently on the Washington release of ServiceNow, and I’m looking to integrate Microsoft Copilot Usage into SAM Pro. Specifically, I’d like to:Track and manage usage in SAM Pro.Set up Reclaim Rules f...
SAM
No matching reference value found for Suite child. Please use an existing reference value.No matching reference value found for Domain. Please use an existing reference value.No matching reference value found for Suite parent. Please use an existing ...
Custom Saas integration -Docker hub and jira service desk
Hi All, Does anyone worked on custom saas integration?Any idea on integrating docker hub and jira service desk RegardsVengadesh
SUITE MODEL IMPORTING
No matching reference value found for Domain. Please use an existing reference value.No matching reference value found for Suite child. Please use an existing reference value.No matching reference value found for Suite parent. Please use an existing ...
Resolved! SAM OOTB Reclamation Flow
Hi Experts, I would like to understand how does OOTB reclamation workflow in SAM works. When I set the reclamation rule, its generating removal candidates, But the problem is when I close complete the task (Removal candidate) and reclaimed asset allo...
How to Plan resource to implement Fully Operations SAM Pro for a Project
How to Plan resource to implement Fully Operations SAM Pro for a Project. - like developer,Sr developer, etc ??how to define a timeline for 5 publisher vmware,citix, adobe, open text, Winrar - SAM Pro Project implementation for a client.
No sync in license data between software entitlements and Subscription management
Folks,We are implementing SAM pro afresh. Our Org bought and implemented SAMpro couple of years back along with discovery and other 3rd party tools. But recently they found they are not getting the ROI on the investment due to improper implementation...
Red Hat Compliance in Service now SamPro
Hi Everyone, I need help in achieving 100% compliance for Red hat products mainly Red hat Linux enterprise in service now SamPro, I am facing difficulties in getting correct license consumptions numbers against Red hat VDC and Red hat server license....
Best way to remove old 'software installed' entries from hardware assets?
Hi, We have not used ServiceNow Discovery properly for a while and so it is in a bit of a messy state. Previously, if a device has been returned to the business, we have not cleared off the 'software installed' items from the device which means our o...
Resolved! How to tackle large number of normalization suggestions
We have a large number of normalization suggestions (excess of 10,000). Does anyone have recommendation on how we can bulk review this records? Also, I know normalization suggestions assist with consistency of data with discovery models but I would l...
