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Product Type Message

Does anyone know what this message means?  This is on the discovery model, but we also see it on the software model view.  However, on the Software Model it flashes and then removes the Product Type value. 

Goody6 by • Tera Contributor
  • 684 Views
  • 2 replies
  • 2 helpfuls

Product level license under management filed

Hello,I have a question. I know that if we do not want certain software to appear in the compliance report in SAM Pro, we can set the "License under Management" field to False.However, what should we do if a Software Model has not yet been created in...

SubhamA by • Tera Contributor
  • 372 Views
  • 1 replies
  • 0 helpfuls

: Queries Regarding Entitlement Creation in SAM Pro

Hi Community,- I am new to SAM Pro and have a few questions regarding entitlement creation. I would appreciate your guidance on the following scenarios:Duplicate or Missing PPNs in Purchase OrdersIn some customer POs, I found multiple PO line items w...

Manu143 by • Tera Contributor
  • 1170 Views
  • 5 replies
  • 0 helpfuls

Missing part numbers from content service

Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro.  There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...

andynewey by • Tera Expert
  • 2052 Views
  • 4 replies
  • 0 helpfuls

Resolved! Microsoft Per Core metric missing from entitlement lookup

Hi Community,The Microsoft Per Core license metric is no longer available in the License Metric lookup for our SQL Server entitlements. Only Per Core (with CAL) appears.The predefined Per Core metric record still exists, but its Metric group is blank...

pavan Punna by • Tera Contributor
  • 671 Views
  • 1 replies
  • 1 helpfuls

Salesforce Integration in SAM Pro Issue

Hi All,I have been facing an issue with Salesforce since we recently integrated Salesforce CRM Subscription data into SAM Pro.I reviewed the list of known Salesforce CRM Subscription Product Definitions (PSL identifiers) and found confirmed matches f...

ServiceNow Plugin Activation Failure - SAM

Hello all, I am trying to install and activate SAM plugin with demo data to my PDI. I attempted it twice already but I continue getting the following error message: You recently requested the "Activate all Software Asset Management Professional plugi...

MRBIS by • Tera Contributor
  • 511 Views
  • 1 replies
  • 0 helpfuls

Upgrading SAM Pro to SAM Enterprise

Hello All Customer is in Sandiego version of SAM Pro and we are planning to upgrade to SAM Enterprise.Could someone help me with the below ?We have entitlements loaded and software models published in catalog.What is the impact ?What is the procedure...

Normalization issue

We have few records in Discovery Model where Normalization status is shown as "Match Not found" .We have tried checking the Normalization Jobs and it is  running fine .But we found no records in Normalization suggestions table .Does this affect Norma...

Devika by • Tera Expert
  • 743 Views
  • 2 replies
  • 1 helpfuls

How ServiceNow SAM marks Unlicensed installs?

Hello Friends, I have one interesting scenario. Have a software model with #of entitlements-5, and this software is installed on 2 machines, one machine has 5 installations with different versions whereas another has 5 installations with different ve...

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