Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?For example, I have this entitlementand my removal candidates mark this amount as potential savings My client is aski...
Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...
Hi All,Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations...
Hello, I understand apart from discovering installed software from Add or remove programs or through file based discovery, how can Servicenow's agent client collector discover installed software from Microsoft Store apps.Additionally, we have noticed...
Hi,I want to ask if anyone have tried integrating SAM Pro with SAP S/4HANA Cloud Public Edition or SAP SuccessFactors? If yes, I will be appreciate if you could share your experience1. Are they fully Out-of-Box? I read instruction and see they are OO...
Hi Team, We previously had a working Adobe Cloud integration in SAM Pro, but a new unrecognized subscription identifier “ARCH” has appeared in the latest import. This identifier currently contains X users, and SAM Pro cannot map it to any known Adobe...
Our instance was taken over by a company that bought us, they want to do a security audit. I want to be able to give them access to view the settings but not change anything. What role can I give him?
How to do renewal of licences in SAM Pro.
I am currently working on a project that uses ServiceNow SAM Pro, and I am relatively new to this module. I would like to strengthen my understanding of SAM Pro.Could you please share or point me to videos, playlists, or any learning resources that c...
Hi Team, Under AWA Need to Integrate Hr Live agent in workspace level and route to different Queues. LIKE HR and IT. if any one have any document please provide me.
What is Evidence Warehouse in IRM? What is Evidence Boxes? Do we need to install extra plugin for Evidence Warehouse? It is paid? How to use it?
Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...
Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...
Hi Community, I am trying to integrate ServiceNow SAM and M365 dynamics. After getting the EntraID application registered and receiving the permissions added I updated the Dynamics environment details. While configuring I am able to validate OAuth to...
hello friends, Hope you are all doing good ! I would like to understand how ServiceNow handles the software installations record creation if same software gets upgraded to newer version on target machine .e.g. version gets updated from 10 to 11. How ...
