Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...
Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...
We have a custom discovery tool - "Systrack" that is being used to get the software installation detail and is populating the software instance table. Now after enabling SAM Pro, when we run migration to migrate the data in CMDB_SAM_SW_Install. I hav...
Does anyone know what type of license metric to use when entering an entitlement for the following Cisco Thousand eyes software models Cisco ThousandEyes subscription (TE-SUB) Cisco ThousandEyes - Internet Insights per Package (TE Insights)Cisco Thou...
Hi All. In the reconciliation results table (samp_reconciliation_result) the status is displayed as partially completed. What does partially completed signify? I want to gain more insight on this (partially completed )status. Thanks for taking time ...
Hello,When implementing SAMPro, ServiceNow suggested that we not enable automatic software creation for licensable products due to the potential volume. Is there any way to allow the system to automatically create software models, but perhaps by a s...
Hi I'm working on service portal and I the cloned "jny create journey home" after cloned and added the widget in page designer and added my custom code at that time also the UI screen is working fine but later when i removing the unnecessary my cust...
I'm surprised I couldn't find anything on this already. Has anyone not noticed that the 365 Office components such as Excel and Word are automatically normalizing to 2019 Versions rather than 365 ? Its clear from the discovered version that its 365, ...
My frustration with SAMP continues to grow. I raised a question earlier regarding Adobe Acrobat showing as non compliant because software is found on our estate when that software was installed as part of a subscription. We raise a ticket asking why ...
In the Incident table, I need to create a new dropdown field. Since the value list is long and dynamic, is it possible to upload the list from an Excel file?
I am working on integrating Workday with SAM for SAAS license management, however I only see contingent user data in the User Subscription table, for some reason Fulltime employee data is not reflecting.WDoes anyone know the way to traverse through a...
In the ServiceNow instance with enabled SAM workspace and plugin i want to change the reports in the software asset overview of service asset workspace. But they seems to be static and i neither could add the reports i have created nor i can edit th...
I have a question regarding Software Asset Management Pro (SAM Pro) in ServiceNow.Our organization has not yet activated/purchased the SAM Pro subscription, but we need to add custom Publisher Part Numbers (PPNs) to the Content Service. I want to kno...
Hi all,We recently enabled SCCM data imports for both SAMP Usage and Software Last Used. We created a new reclamation rule for a product and ran the SAMP Usage job. The .exe for the product specified in the reclamation rule was successfully added to ...
