I'm interested in hearing how other organizations are approaching Software Asset Management (SAM) and software visibility within containerized environments. Historically, most software inventory has come from traditional discovery sources such as SCC...
Hello All I am trying to use the Last_usage data in SAM Pro for the purpose of reclaiming unused software licenses and Have been getting into issues with ACC connection, upgrade and data extract form intune. Has anyone run thru similar issues? any tr...
Hello everyone,I'm looking to connect with anyone who has experience using the Service Graph Connector for Netskope in conjunction with ServiceNow SAM Pro, specifically for identifying and managing SaaS applications.Our organization is currently eval...
Please let me know if any one onboarded MIB Product Candy or iTwo into SAM Pro.We need help with pre-requisites, APIs, documents...
ProblemSubscription Management showed SAM Professional allocated at about 5 times the purchased count. We needed to know if this was a counting bug or real, before renewal.Step 1: Find the meter- Our entitlement table was license_details (not ua_subs...
For Visual Studio Perpetual based license - does will cover all features/components for dev/test and Prod environment. What condition we need to apply in software install condition for perpetual based license. Microsoft provides Visual Studio (Subs...
Hi,I have a software model for MS windows server and does not have the downgrade rights. Its showing the installation with edition and version. Although, we have the entitlement for Windows Server Standard/ datacenter. Software model having the downg...
Hi All, Can you please let me know if MS app connect is suite component of any MS product.
Hi there, I'm trying to follow up on a software removal from computers within our organization. The software was uninstalled using the uninstaller provided by the publisher, but ACC continues to report that the software is still present on the machin...
We are assessing the onboarding of RIB products "Candy and iTwo" into ServiceNow License Management and require the following information:1- Licensing model used for each product (Named User, Concurrent, Floating, Subscription, etc.).2- How can we ge...
Does anyone have the registration link for ServiceNow's SAM Software Request Feedback Session on 9/23/2026?
The below document saysIntegrating with Microsoft Entra ID • Australia Asset Management • Docs | ServiceNow"The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you c...
I am enabling CMDB Success Advisor version 3.0.1 in DEV. I do not have the admin role or permission to install applications in PROD. What is the recommended method to move this implementation from DEV to TEST and PROD?My questions are:Install separat...
"Activate all Software Asset Management Professional plugins" plugin to be activated on your personal development instance: dev192872. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow...
We are looking for guidance regarding the Smartsheet Integration.I have followed ServiceNow documentation but the connection keeps failing by the error "Connection validation is not successful. Please check connections and credentials and try again" ...
