How to use the Software Product Lifecycle Template?

[Tom Frasure]

Can someone explain to me how to use the "Software Product Lifecycle Template"? Is it use to request changes to specific data points for Software Products in the Software Product Lifecycle table? Also, as I understand the Software Product Lifecycle table, it's monitored and updated by the Content Services Team based on their research of the specific Software and feedback using the template. 

[dreinhardt]

Hi @Tom Frasure,

the template is part of the "IT Asset Management Content Request Process" available for each customer via the support portal. IT Asset Management Content Request Process - Support and Troubleshooting (servicenow.com). Various templates are available to report content updates/changes to the SAMP content team SAM Content Templates for Asset Management Content Request - Support and Troubleshooting (servicenow...

How to use it: Add your life cycle data to the template and raise a IT Asset Management Content Request

Best, Dennis