Is "Warranty" considered a consumable or software?

[bdodds01]

When I order Apple Hardware, I also order Apple Care Warranty.  How do you tie the warranty to the hardware?  Is the warranty entered as a consumable or software or what?  I would ideally like "received" warranty to automatically be assigned to the hardware it was received with.

[Daniel Slocum · Accepted solution]

Good Day,

Warranties and Maintenance are essentially contracts.  Therefore, you'd want to create a contract record and link the Asset via the "Assets Covered By" list on the contract record.  This is the OOB functionality built into ServiceNow as recently as the Madrid release.  I'm being specific here as this community post may be seen several years from now and things could change in an upcoming release. 

If this option is too cumbersome for you (creating new contracts for every asset), you could create a new class extended from the alm_asset table and link that via parent/child relationship to the Asset.  This would be a good level of customization though.

[Teri Bobst]

Daniel is correct, warranties are contracts that can be linked to the asset.

If you do not want that level of detail, you could simply enter the Apple Care end date into the Warranty Date on the Contracts tab of the Asset record. If you want to track the cost of Apple Care you can add it as a new Expense line to the asset record as well.

[bdodds01]

Thank you both!