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Documentation of Software product lifecycle

We are planning to maintain software models and their lifecycles (including versions and related details) within ServiceNow. However, at this stage, we are not looking to use the Software Asset Management module. Could someone please share any docume...

Sathwik1 by • Tera Guru
  • 1196 Views
  • 2 replies
  • 0 helpfuls

Resolved! Mismatch between Content Library and M365 Integration DMAPs

Our M365 integration is pulling subscription records and mapping them to a model associated with  ~DMAP150 . However, the Content Library's Software Model Definition and Entitlement Definition for this product both point to ~DMAP990, so entitlements ...

Elina Psch by • Tera Contributor
  • 927 Views
  • 2 replies
  • 2 helpfuls

Delta Exam - SAM CIS

Hi All, I have recently changed my company. What should be the next steps to clear my Delta exam? At the moment it is asking me to pay 200 USD to attempt my Delta exam. Some of my friends also has switched company but they didn't require to pay that ...

JeetenderA by • Tera Contributor
  • 613 Views
  • 3 replies
  • 0 helpfuls

Resolved! State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

SaaS - Subscription Resolution

Hi Team, Following the SaaS integration with SAM Pro, we are seeing a large number of user subscriptions such as user@adobe.com and boardroom@company.com. These accounts do not exist in the sys_user table, and we do not intend to create user records ...

FeniP by • Tera Contributor
  • 610 Views
  • 2 replies
  • 0 helpfuls

Resolved! Overlapping Software: De-Duplication of Spend for SaaS Software

I've been looking into the Overlapping Usage reports in the Software Asset Workspace, and I've run into a problem with SaaS software. The report picks up SaaS spend from the Entitlements loaded, but I also need to load Spend transactions for the repo...

Cohesity in SAM Pro

Hi team, I am currently working on loading Cohesity DataProtect into ServiceNow SAM Pro. I understand that this product requires custom license metrics, and I wanted to check if there are any additional prerequisites or integrations needed to obtain ...

FeniP by • Tera Contributor
  • 583 Views
  • 2 replies
  • 0 helpfuls

Software Installations on devices pending disposal

We are just beginning to use SAM Pro.  I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

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