Resolved! 'Ignore installs' field in the Software product form - Software Asset management Pro
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Forum Posts
Software Inference Suite on SW Installations
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
SAM without discovery
Explain SAM how it works without Discovery
Microsoft SaaS Integration - Last Activity not populated for Fabric, Power Automate, Power Pages, Co
Hi Team,We have configured and validated the Microsoft SaaS Integration in ServiceNow SAM Pro.We can see Last Activity data being populated for products such as:Exchange OnlineMicrosoft 365Microsoft 365 Copilot (for some records)However, Last Activit...
SAP Ariba Spoke – Need guidance on complete configuration after connection setup
Hi, I’m currently working on integrating SAP Ariba with ServiceNow using the SAP Ariba Spoke (IntegrationHub). Our objective is to synchronize Vendors (Suppliers) from SAP Ariba into ServiceNow and eventually create/update records in the core_company...
Last activity of SAAS products - Microsoft
Hi,I am currently reviewing the Microsoft SaaS integration data in the Software Subscription table and wanted to share an observation regarding the Last Activity field.Under the Microsoft SaaS integration profile, I reviewed the following products:Bu...
Last Activity Field Not Populating for Microsoft Subscriptions in SAM Pro
We have Microsoft subscription software records in our instance, and data is available in the samp_sw_subscription table. However, the ‘Last Activity’ field is not getting populated and remains blank for all records.We have integrated Microsoft 365 w...
Subscription and Maintenance Entitlements
My client is currently unable to enter device or user allocations for their Maintenance entitlements. (Confirmed this as well in ServiceNow Documentation). To by pass this limitation, we are considering changing these license types to subscription wi...
SaaS Adobe Integration - Entitiy User Subscription
Hi, I am currently performing SaaS - Adobe Integration .The Adobe console is administered by a Parent Company and I need to Integrate/download the user Subscription specific to the Entity / Child Company only.How can I Ensure only the Entity wise Ado...
Adobe Products
Hi Team, I need some guidance regarding our recent Adobe integration in SAM Pro. Background:We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.The Adobe integration was completed successfully, and ...
Bringing our ServiceNow licensing into SAM Pro — entitlements, contract & usage?
We're rolling out SAM Pro and want to manage our own ServiceNow subscription (ITSM/ITAM/ITOM/CBS/SAM/.., etc.) inside SAM Pro the same way we manage Microsoft, Adobe and other publishers — i.e. visible as software entitlements linked to a contract, ...
"Current Phase" in sam_sw_product_lifecycle_report is empty
After the Yokohama upgrade of our environment, the "Current Phase" in sam_sw_product_lifecycle_report table is empty. Have tried to run few jobs listed below. Even then, could not the value populated in "Current Phase" Field. SAM - Create Calculated ...
Best approach for bulk deleting unreferenced Software Models with no entitlements?
Hi Team,We have a requirement to bulk delete around 65k Software Models that appear to be safe cleanup candidates.The deletion criteria is:Software Model has no entitlementsSoftware Model has no references in any related/reference tableOnly models cr...
When you see multiple versions of the same software (like Microsoft Edge) on a single machine
In the computer class when i checked a CI the software installation tab I'm seeing software with multiple version and the active install is true for most of them but few false please how can i resolve this issue or remove this stale software installa...
PDI with Australia version failed to install SAM Pro plugins
Anyone has issue with not able to install "Software Asset Management Professional" plugins with demo data or failed to "Activate all Software Asset Management Professional" plugins for your PDI?Wondered if it is not compatible?