Hi All, We are facing an issue with the SAP-ServiceNow SAM Pro integration in our Production environment where SAP Digital Access data is not being populated in ServiceNow. As per the SAP-ServiceNow integration mapping, SAP Digital Access data should...
Hi Community, I am new to integration & I want to configure red hat publisher integration with SAM, can someone guide me on this.Thanks & Regard,Manu
How to do Cloudera publisher integration in SAM pro and what are the steps we need to follow?
In a mature SPM operating model, how should governance be designed when portfolio prioritization indicates that an initiative should proceed, but enterprise architecture, risk, capacity, or existing investment commitments indicate that it should not?...
How to do Vmware publisher integration in SAM pro and what are the steps we need to follow?
Hello,We have successfully configured the Microsoft 365 SaaS Integration for ServiceNow SAM Pro in our DEV and TEST environments.We already have two separate Microsoft service accounts:One for Non-Production (DEV/TEST)One for ProductionHowever, we ha...
We investigated why usage and license consumption metrics are not being generated for Microsoft 365 Apps for enterprise (device), while the same Microsoft 365 integration is successfully generating subscription and usage information for user-based pr...
Hi everyone,I am using the OOTB SAP Ariba Subscription Integration Profile in ServiceNow.As part of the integration, I upload 4 CSV files extracted from SAP Ariba to the Subscription Integration Profile. The files are processed successfully, and the ...
Hi, our teams perform scheduled data ingestion from ServiceNOW to Databricks based on the sys_updated_on field. However, for records in the software installation table, when deduplication process is run, the sys_updated_on field is not updated. As a ...
Does anyone know what this message means? This is on the discovery model, but we also see it on the software model view. However, on the Software Model it flashes and then removes the Product Type value.
Hello,I have a question. I know that if we do not want certain software to appear in the compliance report in SAM Pro, we can set the "License under Management" field to False.However, what should we do if a Software Model has not yet been created in...
Hi Community,- I am new to SAM Pro and have a few questions regarding entitlement creation. I would appreciate your guidance on the following scenarios:Duplicate or Missing PPNs in Purchase OrdersIn some customer POs, I found multiple PO line items w...
Hello Community, I'm trying to better understand how ServiceNow SAM Pro determines whether a software installation is marked as Licensed or Unlicensed during reconciliation.In my scenario:The software model uses the Per User - Common license metric.T...
Hello Community,I am looking for some clarity on how SAM reconciliation calculates software compliance under the Per User license metric (specifically for products under the Common category).I am trying to understand how ServiceNow evaluates the foll...
Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro. There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...
