Ever since the last release was applied, I have not been able to manage allocations the same.In the Entitlement record, on the user allocations tab, I was able to add a new allocation. Now when I double-click on the user field, I get an error :Secur...
Hello,We automatically create Incidents from Google Cloud (GCP) alerts using Flow Designer. The alert details are currently placed in the Incident’s Description.New requirement: preserve the full, original alert by attaching it to the Incident:If the...
Is anyone managing Microsoft Frontline licenses and devices inside SAM Pro? We are looking at both dedicated and share mode cloud PCs and just reaching out to see how others might be managing these in ServiceNow. The Cloud PCs themselves will be CI...
My main ask is simple... Is the Jamf Service Graph Connector normalizing the majority of the software installed on your Macs? For us, it normalizes some but not the ones I would think are the most basic. For example, very few of the native MacOS apps...
We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application. how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance.
Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.
Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...
Hi, I want to integrate Microsoft 365 to ServiceNow for SAM, I know I could pull user data (including email, name of user) from Microsoft portal. However, is there any way for me to pull device number from Microsoft portal, as each user uses a laptop...
HI Team, I want a support from all of you as we want to integrate the License which is puchased for hardware devices like Cisco, F5 Load balance or infoblox with ServiceNow but we are not able to integrate OOTB, Please let me know how we can integra...
Hello, I wanted to ask why the SQL Server components are showing as individual products in Software Asset Workspace? If it is becuase they are individual products, are there any means to hide the components and just show the SQL Server only?
I am looking for support in the context of software installation records based on container images/SBOM information.Currentlly, softwares used withhin containers like docker or Kubernetes are a blind spot and we would like to have an inventory of tho...
Hi, I have completed software asset management profession on demand course but still It is showing me to complete another exam Certified Implementation Specialist – Data Foundations (CMDB and CSDM) exam to get the voucher. Can you please help me with...
Hi, We are publishing software models to catalog to make it available for end user to request, BUT its getting hard to open each model and publish it. Is there any way we can publish 50+ models at once? Thanks!
Unusual issue resolved — sharing in case it helps others!While working with the Publisher field on new Software Models or Custom Products, I encountered a baffling issue: typing "Microsoft" yielded no relevant results, and pressing enter triggered a...
Hi all, I wanted to know how everyone reports on the status/progress of completing the configuration of each vendor and product when implementing SAMP. The best practice guidelines tell you to start out only focusing on your main vendors and do not t...
