We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:25% reduction in number of material breaches due to software What processes, data, steps would be r...
What processes, workflows, data, best practices can be implemented that supports:1. Tracking New Hires2. Tracking New Hire Software Requests3. Tracking New hires missing critical software on day oneThen resulting in activities to achieve this propose...
Hi all, Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not display...
Hi all, Does anyone know what happens if you close or skip a reclamation candidate that is valid for reclamation? Will a new active reclamation candidate be created in its place the next time the "Identify New Candidate" job runs? Has anyone tested t...
Hi Experts, I wanted to create a report which gives the list of SaaS products/software models we have in our environment. I see that there is a check box called "Subscription software".But, this indicates more about having subscriptions and not neces...
Hi Team, At this moment we are using ‘’country’’ for reconciliation. However, we also tried to use ‘’company’’ with no results. Currently we are using this field ''Company'' in our NL entitlements. What can be the reason , why we don’t have results...
Hi All, Currently facing a challenge whereby the customer wants to report on "End of Life" Software models specifically where the installation 'installed_on' is not retired. Seems simple enough, where we run into issues however, is the duplication of...
when we run the reconciliation for specific publisher then we are getting the below error message with partially completed status Please help to fix it. Thanks,Vikas
How does the Manufacturer field on the samp_sw_publisher table get updated so that the Manufacturer can be normalized using the Normalized Company name in the cds_client_name table so that on the cmdb_sam_sw_install table the Company normalized is th...
In ServiceNow there Manufacturing value has been hard coded in-Service Graph Intune and SCCM runs discovery it changes the Manufacturing value how to fix this issue in every run there will be no impact on Manufacturing values whenever Discovery runs.
SAM pro was implemented and an integration with Adobe Cloud to download subscriptions was configured and enabled (According to the Servicenow documentation: “Integrate Adobe Cloud using OAuth Server-to-Server credentials”) for what is called OAuth Se...
Hello Everyone, Does anyone worked on ZScaler with ServiceNow integration to create CI ?If so kindly share any inputs RegardsVengadesh
Hi All,We are currently working on integrating our Workday system with ServiceNow to track software subscriptions. As part of the setup, we created an integration user in Workday and assigned domain security access based on the roles and permissions...
Hi All,There is one pop up came up whenever the additional comments posted on the RITM that "Comment cannot be viewed by technicians until work begins on the Requested item”. But it should not trigger whenever the comments posted on RITM.
