Hi, We have not used ServiceNow Discovery properly for a while and so it is in a bit of a messy state. Previously, if a device has been returned to the business, we have not cleared off the 'software installed' items from the device which means our o...
We have a large number of normalization suggestions (excess of 10,000). Does anyone have recommendation on how we can bulk review this records? Also, I know normalization suggestions assist with consistency of data with discovery models but I would l...
Hi Experts, I need help in how the OOTB Software reclamation flow works. I have configured the reclamation rules and successfully generated removal candidates. However, when I click reclaim and then close complete the task, the software does not retu...
Hi , Does anyone have any idea on how to related workloads with software modelsI'm currently implementing crowd strike SaaS integration. Before publishing the profile have to create product workload mapping Regradsvengadesh
Hi All, We have recently upgraded to Yokohama and followed the recommended steps to recreate the CrowdStrike Integration. The entitlement for Falcon Protect is reconciling correctly with usage and the average weekly endpoint counts is being calcuated...
Hi..! I am working on the itam licensing report but it is fetching itam_usage_usage table by out of box but what scheduled jobs are running behind it and can we change that table alm_hardware by any chance ? HAM License Cleanup was initiatedCleanup ...
Hi, We have recently updated our Dev environment to Zurich and I've come to change the Description on one of our existing Catalog Items due to the manufacturer rebranding the software and there is no way to change the text in the Description field. ...
Can anyone please assist me how to install IntegrationHub plugin in Zurich instance. is it free resource or paid?please give me the details step of that.
What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?
Hi everyone, We’re currently integrating SAP SuccessFactors with ServiceNow Software Asset Management Pro (SAM Pro) in our DEV environment to track software compliance and manage subscriptions. We followed the official documentation: ServiceNow ↔ Suc...
Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...
I am trying to create a custom product as per the SAM Vancover simulation and this is failing as per the below instructions. Instructions:Create a custom product to account for software recently developed by the Customer. The customer name is Execut...
Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh
What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...
What Software installation Table (cmdb_sam_sw_install)? Who populates the table? And why it is important from Sam perpective? Will my discovery model get normalized if i dont have software model for specfic publisher? Thanks in advance!!
