We have recently starting implementing SAM Pro and have deployed ACC with OSQuery to provide advanced software metering and usage. We have found that, despite seeing the raw usage data retrieved by ACC in the ECC queue, the staging table is not gett...
Hi, I have the scenario where we have purchased RedHat Enterprise Linux Subscriptions (Standard/Premium) + the Extended Support Lifecycle License which is required in addition to the Standard/Premium subscription. The entitlements have been created u...
We have implemented the ServiceNow SAM tool and we can currently see only installed/on-prem software. We are not able to see SaaS applications, except for Microsoft and Adobe. While researching online, we came across something called SSO Integration ...
In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?
Hello Experts, I am curious to know if the Saas Integration Plugin (com.sn_sam_saas_int) with SAM Pro is chargeable or free.I want to go for direct integration for Adobe and Microsoft for all subscription licenses for my client, but the client has do...
Hi, We have recently done SSO SaaS integration to get in all application details using SSO for login. I want to understand how this works. below are my few questions:1. We could see this integration has created software models automatically for some...
I am looking at highlighting software spend to management. As part of the solution I need to provide a list of all installed software on a device. I only want to return licenced software. Then I want to apply the cost spent on each line of licence...
I am testing with a product that has some test unlicensed installs in a non-Production lane. There are 9 cmdb_sam_sw_install records. I have made sure the discovery models are fully normalized. I created a software model for the appropriate publisher...
Hi Everyone,One of our users wanted to see if there is a way for us to remove a software product from the reconciliation results. As an example in this screenshot, the product family which is office 365 and has multiple products on it, our user only ...
We have enabled the Published Products property, and we can see the products filtered on the License Usage page in the Software Asset Workspace, but there is no filter added to the Software Asset Overview page.Has anyone seen this behaviour before, a...
Hi all, I am having a real mind burp and struggling to find the answer. We have some old versions of software that we are still using. We still actively manage this software and so want to add the actual cost of non-compliance rather than average s...
Is there a way to override the notification/satisfy the Override License Cost when your product truly has no cost?
Hi TeamDragon and Dragon naturally speaking is the same software but found different installations, how to cover both with the same entitlement
We are having a 44 unused ITSM subscription, we have removed the users from group and roles still we see the ITSM subscription to the particular users. is there any way that we can reclaim the subscription from the users. Please help me out.
We have contract which are 4 - 5 years and we would like to capture cost value per year for these contracts.ServiceNow OOB provides fields such as monthly cost and yearly cost but it auto populates these field values based on payment schedule field :...
