license required field is showing zero ?

geetha Breeze
Tera Contributor

I am facing the scenario of license required field is showing zero. but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.

2 ACCEPTED SOLUTIONS

dreinhardt
Tera Sage

Hi @geetha Breeze,

the screenshot about the discovery model is one of the root causes, your discovery models are not normalized to a valid publisher,product,version, edition. Due to this missing attributes the recon is unable to link the installs - discovery models with your software model during the reconciliation.

 

Please check all your Windows Server discovery models and ensure the required values are added. 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

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Hi @geetha Breeze,

 


the product in this case is ā€žWindows Serverā€œ and another reconcile is required.

 

publisher: Microsoft

product: Windows Server

Version: 2022

Edition: Standard

 

Each software model comes with a menu bar tab ā€žDiscovery Modelsā€œ where you can check if your normalized models are covered by this software model.

 

Looks like you created a custom product for this? Please don’t do it - the content library covers MSFT quite well.

 

I can only warmly recommend that you watch the necessary SAM Pro trainings, blogs and videos - otherwise your SAM program will not deliver the added value you are hoping for.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

View solution in original post

8 REPLIES 8

dreinhardt
Tera Sage

Hi @geetha Breeze,

the screenshot about the discovery model is one of the root causes, your discovery models are not normalized to a valid publisher,product,version, edition. Due to this missing attributes the recon is unable to link the installs - discovery models with your software model during the reconciliation.

 

Please check all your Windows Server discovery models and ensure the required values are added. 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

thanks for your response. let me review again

Hi, I cannot edit the manually normalized fields publisher in the table as it is greyed out.  so should i need to get a help from technical team to update?

geethaBreeze_0-1752253364347.png

 

Hi @geetha Breeze,

the fields on the right are the raw data coming from your inventory source. Please add the missing details to the editable fields on the left (Publisher, Product, Version, Edition), as these fields are used to link a discovery models to a software model.

 

best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.