license required field is showing zero ?

[geetha Breeze]

I am facing the scenario of license required field is showing zero. but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.

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[dreinhardt · Accepted solution]

Hi @geetha Breeze,

the screenshot about the discovery model is one of the root causes, your discovery models are not normalized to a valid publisher,product,version, edition. Due to this missing attributes the recon is unable to link the installs - discovery models with your software model during the reconciliation.

Please check all your Windows Server discovery models and ensure the required values are added. 

Best, Dennis

[dreinhardt]

https://m.youtube.com/watch?v=t4aTXmESHY8&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=10&pp=iAQB

https://m.youtube.com/watch?v=1B5HiMmDZ9w&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=11&pp=iAQB

[geetha Breeze]

I don't see the installs under license required field  though I have populated all fields of windows server standard 2022 discovery model. attached screenshot

[dreinhardt · Accepted solution]

Hi @geetha Breeze,

the product in this case is „Windows Server“ and another reconcile is required.

publisher: Microsoft

product: Windows Server

Version: 2022

Edition: Standard

Each software model comes with a menu bar tab „Discovery Models“ where you can check if your normalized models are covered by this software model.

Looks like you created a custom product for this? Please don’t do it - the content library covers MSFT quite well.

I can only warmly recommend that you watch the necessary SAM Pro trainings, blogs and videos - otherwise your SAM program will not deliver the added value you are hoping for.

Best, Dennis

[geetha Breeze]

thank you for your reply. I have updated the details as advised by you. definitely. I will go through the videos. I could see that software model fetches the relevant software discovery models after I updated with correct version and edition but it doesnt showcase the software record under"installs" tab in license required field. I will go through the videos and will try to fix it.