license required field is showing zero ?

[geetha Breeze]

I am facing the scenario of license required field is showing zero. but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.

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[dreinhardt · Accepted solution]

Hi @geetha Breeze,

the screenshot about the discovery model is one of the root causes, your discovery models are not normalized to a valid publisher,product,version, edition. Due to this missing attributes the recon is unable to link the installs - discovery models with your software model during the reconciliation.

Please check all your Windows Server discovery models and ensure the required values are added. 

Best, Dennis

[dreinhardt · Accepted solution]

Hi @geetha Breeze,

the screenshot about the discovery model is one of the root causes, your discovery models are not normalized to a valid publisher,product,version, edition. Due to this missing attributes the recon is unable to link the installs - discovery models with your software model during the reconciliation.

Please check all your Windows Server discovery models and ensure the required values are added. 

Best, Dennis

[geetha Breeze]

thanks for your response. let me review again

[geetha Breeze]

Hi, I cannot edit the manually normalized fields publisher in the table as it is greyed out.  so should i need to get a help from technical team to update?

[dreinhardt]

Hi @geetha Breeze,

the fields on the right are the raw data coming from your inventory source. Please add the missing details to the editable fields on the left (Publisher, Product, Version, Edition), as these fields are used to link a discovery models to a software model.

best, Dennis