Non Licensable products being reported as non-compliant in SAM Workspace & License Compliance Report

Karen54 · ‎11-18-2024

Hi All, we have several products that are non licensable - Microsoft (eg Access Patch, OneNote Patch, WordPatch) that have appeared as non-compliant in the SAM Workspace and also the License Compliance Position Report. The entries have a symbol - a square with a diagonal line through it. How do we remove them from reporting as they are showing as non-compliant. Xanadu.

thanks

Karen54 · ‎12-24-2024

Hi Dennis

We raised a HI ticket and the initial response was to run a reconcilition. As this had been done many times I knew wouldn't resolve the issue. We resolved it internally by amending the Discovery Model manually. We reverted the Normalisation and deleted the SW Model entry in the Discovery Model that had been pointing to the SW Model which had been auto created for the Products with a license type patch and this resolved the issue. See below:

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Karen54 · ‎12-02-2024

Karen54 · ‎12-02-2024

Access patch entry in the SAM Workspace.

dreinhardt · ‎12-03-2024

Hi @Karen54,

are you able to share additional screenshots of the discovery model linked to this recon result. Thanks

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

Karen54 · ‎12-03-2024

Karen54 · ‎12-03-2024

Hi, it is a PATCH, and not licensable. Please see SW Model that has been auto created (not licensable and shouldn't be used for reconciliation - but it is. That is my issue. thanks