Publisher name not reflecting under license usage

[PatthiBharathi]

Hello Community

I need help on Publisher name not reflecting under license usage. I've checked all possible ways to fix this issue but not finding solution.

The software model is reflecting in asset workspace under Licensing software models, but publisher field is showing empty in software models (added pic here) when I open it publisher name is there, and manufacturer is also there. What could be the reason for showing publisher field empty in software models. Can someone please help/ suggest.

Thanks,

Bharathi Patthi

[Nilesh Pol]

Hi @PatthiBharathi 

How did other data(publisher name and manufacturer) getting populated? 

Are using Data Sources and Transform Maps? if Yes, check if the Publisher field is mapped correctly.

[PatthiBharathi]

@Nilesh Pol  Thank you for your response. How can I check transform maps? 

[Nilesh Pol]

@PatthiBharathi 

Do trubleshooting by following activities:

1. Navigate to System Import Sets → Transform Maps and check if the Publisher field is mapped correctly.
2. If the Publisher field is not indexed: System Definition → Dictionary → Find publisher in Software Model, Open it and Save/Update it to refresh indexing.
3. Sometimes, a UI Policy or Client Script could be hiding the field in list views but displaying it in the form: Navigate to System UI → UI Policies and search for any policies related to the Software Model table.
4. If the License Usage Report is pulling data but missing the Publisher field: Navigate to Software Asset → Licensing → License Usage and Verify if the report is grouped correctly by Publisher and Try running a reconciliation job under Software Asset Management → Reconciliation to refresh the data.
5. Go to System Definition → Business Rules: Search for Software Model and check if any update rules might be clearing the publish.

[PatthiBharathi]

Thank you and trying these solutions.