My question is that in looking at my SW Install table, I have 50 install records of a particular software each related to a unique CI record for 'Installed On', yet 7 are Active Install = TRUE and 43 are Active Install = FALSE. How can it be that I h...
Does anyone know if there is a KB article with step by step instructions on how to mass import user/device allocations onto an entitlement in SAM? Also, is anyone familiar with the specific security role that is needed in order to be able to mass imp...
Is IBM SPSS (IBM SPS Statistics) supported within the SN SAM Pro IBM Publisher Pack?
when we integrate servicenow with Saas applications like adobe ,microsoft the usage data comes into Software Subscription table . How does this data gets normalised and I when I opened a record in this table below I can see software installation rel...
We're investigating options for automatically uninstalling software from a user device during a Reclamation workflow. I found some ServiceNow documentation that suggests other Client Software Distribution Providers besides SCCM might be available. ...
When we bulk upload the entitlements does the contracts data also links up based on PPN number or we need to load contract data as well ? How the contract data syncs up with the entitlements ? is that based upon PPN and software model does it syncs u...
Hello Team, Please help me to understand how the data normalization been done once we get installed software data in cmdb_sam_sw_install table. Also for the un-normalized data what actions/steps one should follow to achieve 100% Normalization.
Hello Team, We have SAM Pro enabled in our environment and integration with SCCM is also done. Need to understand to get EOL and EOS data populated what information one need to upload in the tool. Currently we can see Installed Software data in cmdb_...
Hi, I have a select box type variable where the options are from a reference table. The following removeOption doesn't works for me. Is it possible to remove the option by passing the corresponding sys_id. g_form.removeOption('variable_name', 'sys_id...
Hello Client has purchased 3 versions of Project online in the: Essentials, Plan 3, and Plan 5. We have created entitlements and software models for each. The Microsoft 365 integration profile has been established and is populating ServiceNow. On...
Hey ServiceNow Community,Today's the day! We've released Xanadu and there are exciting updates for the Software Asset Management solution. Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - S...
Hello All, I'm implementing SAM Pro for a client to get SaaS licences. I've setup the integration profile for Microsoft 365 with the option of Power BI as well. I got mainly all the subscriptions the clients has to Microsoft products but not the Pow...
Hi,Can anyone please provide the info how the Upcoming TPM Risk is being calculated (populated) in workspace, when the scheduled job "Populate Technology Lifecycle Risks" is executed it populates the risk, but how the risk(High, Moderate, Low) is ass...
Dear Community,With this article, I would like to give back for all the problems that have been resolved for me over the past years.The topic I would like to address is how to set up Content Service Data for HAM Pro and SAM Pro on On-Premise instanc...
Hello, I need to keep track of price changes in entitlements. Currently, when we renew, we create a new contract to which we tie the relevant entitlements and, when the renewal is completed, we update manually start/end date and price in entitlements...
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