Hello All,We have seen SN discovery & SCCM discovery overwrites software installation records. In software installation table, we have seen duplicates records but with different discovery source and versions. For example, CI is discovered by ServiceN...
Hi All,We use both SCCM and Intune as discovery sources for SAM. Unlike SCCM, Intune doesn't manage uninstallation well, meaning that you end up with multiple records of different versions of the same software, as mentioned, for example, in this gre...
Hi everyone,Integration is setup and able to retrieve data from Jira portal but for around 1000 users the last activity data on the subscription table is showing as Null... Can someone pls help on this.. Thanks
Hi,As part of a process to clean up Adobe Creative Cloud installations for one of my customers, we have been creating software models with conditions to consume certain installs. One of these models targets installations with versions starting with 1...
Hi, I need to create a field to store a duration time in hours and minutes, I need this field to have an arrow to increase or decrease the hours and minutes, I achieved it through a UI macro, how can I store these values ​​in servicenow?
I have tried to activate the software asset management professional in PDI but it still shows as plugin activating and my instance doesnot wake up. Its been more than 2 days and the status still shows the same. i cannot use my PDI. Any help would be ...
Hi, hope you all are doing great. does anyone have SAM Pro interview questions, and possibly implementation guide document? thanks,sry
Hello, We have a few discovery models that have been manually normalized and would like them reverted back so that they can be picked up by the daily normalization job. It's my understanding that you can't use the "Revert" button method on discovery ...
Esteemed Colleagues....I've learned that a Device Allocation must be created from a Software Entitlement for each device with an Oracle Database Enterprise installed that is licensed for "Named User Plus". However when I attempt to save the Software...
Can someone explain to me how to use the "Software Product Lifecycle Template"? Is it use to request changes to specific data points for Software Products in the Software Product Lifecycle table? Also, as I understand the Software Product Lifecycle t...
Hi everybody, I need to create a CI on the "cmdb_ci_handheld_computing" table automatically when a Harware Asset is created.To do this, I followed the following steps:- I created a product model- I created a model category with CI Class "cmdb_ci_han...
Is there a simple way to import software usage totals for creating a manual software compliance position? For example - can I create a spreadsheet with a list of Software products/models and the usage number and import that on a monthly basis into a ...
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...
I am trying to find a good tutorial for scripting the calculation for a single user license to 4 devices. Now before anyone says "why do you want to do that?" please know that I am really only interested in the learning experience here of how to s...
Hey, We have windows server datacenter 2022 where it consuming license for few decommissioned on-premises servers. Ideally it should not consume licenses as their install status and operational status is retired but when i run reconcilliation, still...
