I have a customer who uses VMWare Horizon for their VDI environment. They have a few base images that are all Non-Persistent and use App Volumes when users require specific applications like MS Project. I am trying to determine if there are any addi...
Dear experts, I am facing a problem whereby my business user role given the role sn_grc.business_user cannot create a new risk event entry even though I have granted the permission and access to create to this role, may I know what else I could do to...
Dear experts, I am facing an issue where when I am setting up the Risk Indicator and when I select target type > Percentage and then put in a target value > 40, an error occur stating I did not put in a value even tho I have put in value. The same ha...
We are fairly new to using SAM. If we have a new subscription sw license that is a 3-year commitment, is it best practice to create just 1 entitlement entry for the whole 3 years and total cost for the 3 years or create 3 separate entitlements with t...
Hi,We are trying to integrate Servicenow with Jira for Software Asset Management. Servicenow can integrate with one Jira site only as explained in their document here : https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/so...
Is it possible, or what is the best route to go to create a contract that has multiple line items, and how to add software entitlements to said contract. Parent/Child contracts, Contract with asset items, etc? For example: Contract A total $200,000.L...
Dear friends, Can someone guide me to pull the SAM Pro tables list along with the definition. I found a list of tables SAM Forum blog, but that list is the 2022 list. Do we have any revised SAM Pro table list?
Hi, While reviewing the license position for Microsoft, I noticed that some licenses are marked as non-compliant. Additionally, for a few of them, there is an icon indicating that "this software model has not used any license due to an issue." But fo...
Hi All,Has anyone integrated Microsoft 365 G5 for GCC with SAM Pro, if yes can you let me know the prerequisites for same?The integration is similar to M365 E5? Regards,Dinesh
HI All,we have to create docking station CI in ServiceNow CMDB and we don't have this class in CMDB.could anyone help us to know what is the best suitable class for creating docking station entry in CMDB?
I've got a lot of duplicate software models. Usually this creates an issue on the workbench, but sometimes, to my surprise, everything appears to be reporting correctly (they're all "license under management"). So a few questions: Is it OK to have mu...
I have a use case where customer need to copy multiple keys (string) from either excel or other text editors and they need to allow copy paste functionality in ServiceNow. If 50 text keys are pasted in a text field in ServiceNow => how can I enable t...
I have been asked to setup a new catalog item and flow, which will allow employees to request an Adobe Acrobat license (standard or pro). One of the required flow steps, is to check if there are any licenses available. If there are, then I want to im...
Hello Everyone!I need to ask ServiceNow for a New Content about lifecycle information. I read in the community that "New Content can be requested by submitting a Catalog Request via appropriate template (SAM Template) "So this is the question --> whi...
Hi Community , can we alter the fields in this page , instead of asset tag , serial number , can we replace with something like PPN number assigned to fields
