Forum Posts
Resolved! Question about importing alm_license, and, number of generated Catalog Items
We are currently investigating SAM Pro.Currently, customers select the Microsoft products they want to apply for licenses for from the Excel file and request the support by email, but we would like to convert this to ServiceNow. The Excel file contai...
Configuration Item is empty on samp_sw_usage table
Hi, While debugging an issue related to software usage, we found that there is data in samp_sw_usage table with empty configuration item. We have SAM Pro installed and this data is not coming from SCCM.Can someone help me understand what could cause ...
Normalization of data services
Hi Everyone, I have recently configured Normalization of data services plugin to normalize company data as part of SAM Pro. I have updated reference qualifiers as well. Where few records(company referenced table fields) got updated and few records ar...
Resolved! SCCM Service Graph Connector with SAM Pro running, do I new credentials for CSD?
Hi All,We are converging several siloed companies into one global instance. The Powers That Be granted our wish for SAM Pro. (YAY!) In order to populate the CMDB (and SAM tables), we set up the SCCM and Intune Service Graph connectors with the approp...
Create List Declarative Actions for workspace
Hi Everyone, I am having requirement to crate list declarative action "Assign/Drop Cost Center" for my one of the workspace. When user clicking on this button then one pop up window should appear along with one drop down field which is contain "drop...
Integration with SSO Provider Azure/Entra dataset
Hi Guys Does anyone have any tips how we can combine SSO users list with SSO Application access that is produced by the ServiceNow OOTB SSO provider connection with Azure/Entra We just get a flat list of outlook accounts or MFA calls and then a separ...
Multiple OOB reclamation rule for Microsoft with same values
I was going through the reclamation rule and found that there are 6 reclamation rules with Name Microsoft 365.Only difference is days before auto reclamation which is either 14 or 3 days. Still there are 3 duplicates.Does anyone know why we have dupl...
Cloud Based License with installable product - need to ignore the Installs
I am having an issue with Airtable. We license the product on a per named user as a cloud based SaaS tool. We see installs of the Airtable desktop and mobile application and these are now reporting out as out of compliance even when we are within com...
Servers missing information on installed software
Hi everyone,We have some Servers are used by Business Applications with installed softwareHowever, the software install table does not have any information for these servers. This prevents SAM from determining software lifecycle status for these VMs....
Oracle setup help
Hi The documentation for Oracle Publisher is confusing.Can someone who implemented SAM for Oracle applications like PeopleSoft, E1, JD Edwards, etc.. guide me on what the required setup is to perform?The Publisher pack for Oracle is installed, Servic...
Repost issue in software asset overview workspace
Hi All,Repost issue in "Software asset overview" workspace
Returning OS from the Installed Software list
I asked our system dev team about not being able to return the OS found when viewing the Installed Software list within the SAM workspace. They passed it on to Service Now support and this is their responseIs this correct as I am sure there are ques...
SAM Pro Process Guide for Software Asset Management Pro from Servicenow
Hello, in 2018 I received a process guide for Software Asset Management Pro that had RACI, Process Overview , ID Process , etc.. Can someone get me the latest and greatest? Any help I would appreciate. Lenny Williams
Scheduled PowerShell Task Not Renaming File
Hi everyone, I have a PowerShell script scheduled to run via **Task Scheduler**. Its job is simple:It renames (or copies) the latest file from the following folder using a standard name: ```C:\Program Files\ServiceNow Midserver Common\Oracle\All Orac...
