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How do you manage "non-specific" versions of SQL Server licenses?

Our Microsoft License Statement had many instances of non-specific versions of SQL Server imported into ServiceNow. The problem we are facing is that the "any Version and/or Edition" SQL Server software model is showing 111 unlicensed installs. Addin...

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ClayB by Tera Contributor
  • 2201 Views
  • 6 replies
  • 5 helpfuls

sam_integrator role is not existing

Hi guys, hope you're doing great.I needed sam_integrator role on our test environment but it's not even existing on the roles.All plugins are installed and updated as well like SaaS License Management etc.Any other recommendations?Thank you!

DerickA by Tera Contributor
  • 335 Views
  • 2 replies
  • 0 helpfuls

Service Graph Connector for Microsoft SCCM

I have the Service Graph running for Microsoft SCCM with a customized query to pull only Computer records through the Computer Identity data source, however i see that the Server Records are also being updated.Does anyone know where should i look to ...

Resolved! Discovery Does Not Remove Software from Install Table

When ServiceNow Discovery no longer finds a piece of software installed on a machine, it does not remove it from the software install table.   KB1445133 indicates this auto-removal should be working but I am having difficulty confirming this function...

lreyes1 by Kilo Guru
  • 1425 Views
  • 4 replies
  • 4 helpfuls

Overlapping Usage View - Software Asset Workspace

 Can anyone share what are the parameters for a Software Product to show up in the dashboard ? So far below are my findings - Displays the Software Product(s) on the dashboard that are “Software Subscription” – true.ANDSoftware Product should have a ...

JWT To Oauth Migration Question

Starting in 2020 and continuing until today, we have been using a JWT credential between ServiceNow and Adobe Cloud. As part of the credential creation, we used OpenSSL to create a public and private key, creating a project in Adobe, uploading the pu...

Valawman by Tera Contributor
  • 534 Views
  • 2 replies
  • 0 helpfuls

Adobe CC Integration

Hey team, Has anyone successfully implemented an integration back to the Adobe console to increase/decrease allocated licenses when employees join or leave an organisation? Is it possible to configure such an integration? I'm thinking that it could b...

Resolved! Session expiry issue in Salesforce CRM integration

Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...

Missing plugin files for Software Asset dashboard/workspace

Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...

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Asset Warranty Infomation

Can someone please tell me if there is any information listed about setting up automated warranty with vendors in ServiceNow?  Videos, articles?  Thanks very much!

Margaret3 by Tera Contributor
  • 763 Views
  • 2 replies
  • 0 helpfuls

Consumable Software Packages best practice

Hi, We are a hospitality company, and we sell access to the internet through various 'consumable' internet packages. We are struggling to identify an appropriate way of storing these records in ServiceNow. Initially we have though to extend the servi...

Will25 by Tera Contributor
  • 365 Views
  • 2 replies
  • 0 helpfuls
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