Asset Management
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Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

Please provide steps to make the software complaint from screenshot.

 I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you n...

  • Question

Connect Microsoft AD spoke to direct integrations for reclamations

Hello, This community has been very helpful, and it answers all the questions I have.  Hopefully, I can get some help on this next question that I have.   I have connected the Smartsheet as well as MIRO direct integrations in the SAM workspace.  I am...

  • Question

FLEXERA Integration

We need to disable the Flexera Integration and uses SAM OOTB functionality .To start with this we are analyzing all the customizations of Flexera in our instance .We have found the Business Application of FLexera in the cmdb_ci_business_app.Does chan...

  • Question

Smartsheet Integration Questions

Hi all,I am in the process of setting up the Smartsheet integration. The application owner for Smartsheet that we are working with has asked a couple of questions which I do not know the answer to. Would anyone here, who may have already set this up,...

  • Question
  • Integrations
  • SAM Pro

newbie to PDI

Hi FolksI am new to PDI and particularly wanted to install Clous cost management in my PDI instance. Can someone help me with how I can do that ? is it available free in PDI instance?

  • Question

Resolved! Agent Client Collector Discovery of Software for PCs (SAM Base)

Was looking for some info and couldn't find a crystal clear answer on it. We are using the free base SAM plugin package and we're using ACC as our main endpoint discovery right now. We are populating software installations on our Linux and Windows se...

  • Question

Genesys Cloud Integration with SAM Pro

I have a question: the project I'm working on needs to integrate with Genesys Cloud to retrieve the licenses it uses. What would be the best approach for this: creating an integration profile or acquiring Unified Experience from Genesys?

  • Question

PO Lines mapping to Asset in EAM

Hi Team,I have a question regarding Asset Management and Purchase Order mapping in ServiceNow EAM/HAM.I already have Purchase Orders with multiple PO lines. The Asset table contains a PO Number field, but it is currently stored as a string field inst...

  • Question

Pricing for small business

Hi allNot sure if it the right forum but I wanted to ask where can I find pricing details of various products? I am particularly interested in small-mid size businesses who can benefit from Service Now capabilities. My specific focus is ITSM and CSM....

  • Question

Is Discovery Map required for SW Reconciliation?

Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...

  • Question
  • SAM
  • SAM Pro

Mobile Agent without HAM - Managing Assets and CIs

I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for...

  • Question

multi row variable set

Hi  I'm working on MRVS  I'm facing the issue here that i'm given type as multi row if I check global option in one variable then i'm getting this issue the attachments are below and after selecting the replacement device and serial number showing sa...

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