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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hi all,We are using Intune & Jamf (no Discovery) in a domain-separated ServiceNow environment.Issue: Duplicate Product Models are being created even when the same model already exists in the same domain. Expected behavior: Same model in same domain â...
Hi everyone,Iâm trying to set up key user access for external users on the CSM portal.Scenario:All users belong to the same client company.Each key user may be responsible for 1â4 of four products/services.Users should only see cases for their assign...
Wanted to see if anyone had any experience with this that may be able to help. Sorry for the book below, but wanted to make sure I described the issue well enough to understand. I'm familiar with Discovery but trying to implement a very simple use ...
Hi All, not really sure if this is the most fitting forum but here goes. I have some requirements to enable teams managing virtual desktop images, to create Application Groups and relate specific remote Applications that would be available in those g...
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...
i want to configure outbound email integration in ServiceNow so that emails can be sent to multiple Gmail IDs based on the priority of the ticket. If the priority is High, the email should be sent to the Managerâs Gmail ID(s)If the priority is Low, t...
My customer is asking which data is transferred when opting-in to the content service. Is it just the combination of Manufacturer, Name and Model number? Or anything else?
It was showing can't edit in read-only editor when I try to edit in the script.Please let me know the steps how to edit the script for samp_explanation_template
We are having intune integration in place for importing configuration items. If it is a hardware , as per the OOB, assets are automatically getting created through scheduled job. But for few of the assets, the company field didnt sync. I tried by man...
Hi , We are looking to find best possible solution for reclaiming unmetered software which includes SaaS, On Prem and users tied to global groups. How can we build a catalog to cater all types of software and make sure allocations are revoked. Thank...
Hi, I was wondering if in SAM Pro we can monitor Service Now Licenses? I want ServiceNow licences to be managed (including being reclaimed) in the same way that Microsoft & Adobe are managed currentlySo that... if Users are not using the licences tha...
we have adobe integration setup for SAM, we have created OAuth profile with instance url,client id,secret key, org id and all. even the authentication is also success, we could that OAuth token is generated successfully, but when we click on validate...
Hi All, I was capturing the changes on Local update set of UAT moving the changes to demo instance on Retrieved Update set. After the migration,update set is captured on local update set of demo instance instead of retrieved update set and also no ch...
