Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Coalesce is reacting differently, When the characters are lowercase it working as expected but when the characters are uppercase it not checking coalesce.
Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...
Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...
Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...
Hello, I have created an archive rule to archive certain computer records that meet our criteria. The record estimate returns an exact match on my query and I believe everything has been configured correctly. The records I am trying to archive have...
Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...
Hi folks, I want to understand HAM inventory stock order request, there is a catalog item and flow which comes with HAM pro plugin,Catalog name - Hardware Inventory Stock OrderFlow - Hardware Stock Order Flow I have to add an approval group in the t...
SAM Managers need to create software model(s) manually which used to make the process of determining compliance on ServiceNow a tad bit inefficient. Hence, we had introduced a feature to automatically create software model in Madrid Release. Softwa...
Hello,I noticed this plugin Asset Loaner plugin com.glideapp.asset_loaner on the list of plugins under ITSM on our prod environmentI do not see this plugin available on our subproduction environments , or my PDI.Does anyone know if this is a legacy p...
Software Inventory is the core of Software asset management. With correct inventory determination on ServiceNow CMDB, SAM Pro can determine correct license compliance for software deployed on your environment. Discovery of software installation re...
Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...
ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...
