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Asset Management
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Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

How do I automatically skip transfer order line stages?

Hello community;   I am trying to modify transfer order steps to reduce the number of tasks that need to be done. I've tried using flow designer to no avail.  I want to reduce the number of tasks when transferring an item to get it ready for fulfillm...

  • Question

Cancel Hardware Disposal Planned Asset Pending certificate

Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...

  • Question

Cisco is not in Publisher list when trying to create a Software Model

I am trying to get SAM Pro to show all installations of IOS XE.  There are discovery maps in place and Csco is listed as a publisher, in addition there are Cisco products with software models in existance. My problem is when I try to create a softwar...

  • Question

Adobe Contract Type

We have a contract type of "Value Incentive Plan (VIP)" and as there is no choice for this in either the contract or entitlement forms, wanted to get input on which table to add this to.  Getting conflicting answers but figure this is a common situat...

  • Question

Automating Hardware attestation creation

My company is trying to utilize the new(ish) hardware attestation feature and wants to automate the creation of an attestation when a computer is assigned to a user. Is this feasible OOTB or is there a known working customization that could be deploy...

  • Question

Can we manually import Old Cloud billing data

Hello team, We are in the process of implementing cloud cost management.  When we are downloading billing data, it was noted that we can download data up to 12 months.  But our organization is having these Billing data stored in Azure for more than 1...

  • Question

CREATION OF CI ON EXISTING ASSETS

Hi Team ,actually i imported assets through transform maps and after that it didn't create CIs on them so how can i make it happen now it is showing the class as empty and i gave all mandatory fields and model category all ,so how to get correspondin...

  • Question

SAM Pro - SolarWinds SKU

Hi team, I am trying to load SolarWinds SKU including Syslog Server and Performance Analyzer. I found the results in Discovery models but not getting any results after Reconciliation?  Anyone has suggestion, how can I fix this publisher? 

  • Question

HAM -- Source task is not getting created after zurich upgrade

Hello All, We have upgraded our system to Zurich version. But before that (on Xanadu version ) in the hardware catalog ordering capability, once quantity is ordered on the Hardware catalog, system flow used to  create a Source Task. Once we source th...

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