Asset Management
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Enterprise Asset Management
272 PostsHardware Asset Management
1465 PostsSoftware Asset Management
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Activity in Asset Management
Featured Software Asset Management: On Demand
Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
- blog
Featured Hardware Asset Management: On Demand
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
- blog
User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?
Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...
- Question
Guide me how to send email and create a case.
We’re transitioning to ServiceNow, and I’m still getting familiar with it. Is there someone who could walk me through how to use it, including how to send emails and create a case
- Question
Model category is getting autoset when we create a Software model
Model category is getting set automatically when we create a record in the software model table .. similarly for product model. Where these conditions are define to autoset?
- Question
Documentation of Software product lifecycle
We are planning to maintain software models and their lifecycles (including versions and related details) within ServiceNow. However, at this stage, we are not looking to use the Software Asset Management module. Could someone please share any docume...
- Question
create Hardware Asset from PO without creating CI
Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...
- Question
MS Dynamics Integration with business central for procurement data
As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...
- Question
Crowdstrike Active sensors seems to be empty
Hello All, Im currently working with crowdstrike integration, I saw the below article and it suggests there will be sensor records in active sensors table.But in my scenario it seems to be empty why Anyone have any idea? Ref article: https://www.serv...
- Question
SAM Pro modeling guidance for Alteryx Enterprise Full Creator
I’m looking for guidance and best‑practice recommendations on how to correctly model Alteryx licensing in ServiceNow SAM Pro so that Alteryx Designer installs are properly included in reconciliation and consume against our entitlements.Background / C...
- Question
Service
Hi ServiceNow Community I'm looking to better understand how ServiceNow System Administrators handle cloud cost management within the platform. Specifically, I'd love insight on:• What are the best practices for tracking and managing cloud costs usin...
- Question
What are the core tables involved in Cloud Cost Management where I can find cost related data ?
What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?
- Question
What are the core tables involved in Cloud Cost Management ?
What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?
- Question
Vendor purchase "Purchase" button is disabled?
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
- Question
Resolved! Unable to advance a stock order request? Seeking technical help/documentation
Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...
- Question
Core Asset Management vs HAM Pro - What You Actually Get (and When to Upgrade)
One of the most frequent questions I see in the ServiceNow ITAM community goes something like this: "We already have ITSM - do we actually need to buy HAM Pro?" The answer depends entirely on what problem you are trying to solve. The honest truth i...
- blog
Has anyone had any luck capturing last used date or any usage data for Think-Cell using ACC?
We have ACC installed on our end user windows desktop and laptops. We use an application called Think-cell in our company, it's mainly used with excel and powerpoint, its an add-on to these applications. Has anyone had success capturing usage data fr...
- Question
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