Software Asset Reconciliation

[bharath10]

Hello Guru,

I am new to Software Asset Management and trying to explore/understand it. and need your help here.

i'm trying to test how is the SAM flow and how it works.

My understanding is we can mapp our (discovered) installed software with the SAM. and it should show how much is your software entitlement, how much you are using and rest should show in available.(compliant / non-compliant)

i have created Software Model- Name with 'oracle crystal ball' and keep discovery mapping is shown below(anything).

entitlement of available license 6.(metric is Per Device), purchased rights 6, active 6, allocations available 6.

then i ran software reconciliation to mapp this with my discovered software which is three. and post reconciliation, i can see the result is complaint but value of purchased rights, active rights, allocations available is still same as above.

software installed three different machine(one has version-7.3.960.0 and other two has 11.1.4512.0). and should consider it during reconciliation. and 'active rights' and 'allocations available'count should reduced. and i tried to manual normalize but state is false.

any help here and would be appreciate if you help with best practice to implement and any KB blog article.

Thanks in advance.

Bharat 

[Sharieff]

Hi 

Prepetual licenses do not have a start and end date and are entitled for a specific version and you should be able to run the reconciliation and check based on device / user allocation.

Please find the link for guidance

https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-mana...

Hope this helps

[Vivektietsood]

Please see my two articles with the detailed instructions with screenshots on disovery, software model and reconciliation:

 Software Reconciliation Process

Discovery and Software Normalization

Please accept solution or mark helpful if this helps.