Software product/model lifecycle

[Vaibhav Sharma1]

Kindly confirm if software model lifecycle and software product lifecycle are different?

If yes, what is the difference?

[Ken Neikirk1]

Software Product is the non version or edition specific software while Software Model includes version and/or edition. For example, Microsoft Visio vs Microsoft Visio 2019 Professional. As of Quebec: "The Software life cycle report has also been upgraded to accommodate the data model changes. Life-cycles will no longer be referencing the software models. The Software Model Lifecycle table is deprecated. All the new life-cycle flows are henceforth tied to the new Software Product Lifecycle [sam_sw_product_lifeycle] table. The Software Product Lifecycle table is the Software Asset Management application's premium content table where the content created life-cycles are maintained and synced weekly. All custom created internal life cycles are maintained in the Custom Software Product Lifecycle [sam_custom_sw_product_lifecycle] table." https://docs.servicenow.com/bundle/quebec-release-notes/page/release-notes/it-asset-management/software-asset-management-rn.html

[Joe Ryder]

Wouldn't that mean that, Quebec and newer, there is only one lifecycle table (other than the custom one) that is used for Software Model and there is no Software Product lifecycle table? Thus, in practice, I would normally say that the reference to "product" or "model" as a qualifier for a lifecycle phase is the same thing, pointing to one place.

This is where the CIS-SAM test is tricky. Technically, the answer is that they're the same because they are referencing the same table by different name. But if you look at version history to pre-Quebec, the answer is that "product lifecycle" refers to an obsolete and decommissioned function of old versions.