Software Subscription Records duplication

[shivani42]

Hello @all,

We have seen some duplicates software subscriptions records are getting created by ServiceNow through the integration. In software subscription table, there few duplicate users who have same subscription for salesforce product. We have confirmed with Salesforce team also, there is no duplicate records exist at their end. but when the integration jobs run, it is creating duplicate record with same user and product.

Anyone has any idea?

Thanks,

Shivani

[dreinhardt]

Hi @shivani42,

yes, that's the reason - the ServiceNow content team is in constant exchange with the providers of the supported SaaS integrations and thus regularly updates the available identifiers.

Best, Dennis