What filters are in placed for "Unlicensed installs" shown under License usage for a product

[Claire Ashdown1]

Hello,

I am trying to understand what filters are in place behind the scenes for the "Unlicensed installs" metric on the License usage section of the Software Asset Workspace for a particular product. In our case, there is product I am going to call "product A" that has 52 software installs associated with it, via software discovery model. When I look at reconciliation results for this product in the License usage section (what used to be called the License workbench), I see that the status for the product is Not compliant, which makes perfect sense since we have no software entitlements set up for this product and 52 installs > 0 purchased rights on active entitlements. However, in the Unlicensed installs section of the Progress indicators box, I am seeing only the number 7. I would have expected to see the number 52. And that is for all Versions/Editions, everything for product A. None of the installed on CIs are retired. What else would cause only 7 installs to show up as Unlicensed installs when I see that we have 52 installs in our environment? I have not been able to find any documentation that explains the filters being used.

[Claire Ashdown1]

The definition on View software model results (servicenow.com) is "View software model results (servicenow.com)", so since there are no entitlements, I would expect all the software installations to show.

[mikew_samexpert]

HI Claire - I would need the context to comment further, e.g. software model and license metric.

[Claire Ashdown1]

Thanks, Mike. The specific example is Microsoft Visio Online with a license metric of Per User. Beyond the reconciliation going to user or device, are there any other factors at play? I wish there was a bit more documentation on the calculation going into the License Workbench statistics -- I get very detailed questions from our SAM managers and am trying to figure out how to answer them.

[mikew_samexpert · Accepted solution]

Hi Claire,

In this example, Visio Online is not licensed on a Per User basis. The correct metric is User Subscription. Because Visio Online is 'hybrid' SaaS, unlicensed installations are derived when an installation is discovered on a computer and there is no match between the detected user and and the license allocation in the M365 admin portal.