What is the difference between Workflow studio and workflow editor?

ChuanYanF
Tera Guru

Dear experts,

 

I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? Do I do it under workflow editor or studio? Because currently the workflow studio has the risk event approval workflow but workflow editor do not. Waiting for your reply. Thank you.

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @ChuanYanF 

The workflow is currently triggered by the response template under "Administrations", you need to modify the workflow in Workflow Studio by introducing a new approval step after the first approval.

Follow the below verifications:

  1. Open the Risk Event Approval Workflow in workflow studio.
  2. Check how the first approval is triggered and what happens afterward.
  3. Check response template under Administrations is related to the workflow trigger.
  4. find where the first approval step is defined then.
  5. add a new decision point or approval step. This step will act as your secondary layer.

 

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12 REPLIES 12

Hi, thanks for your reply. But I want to add in a secondary layer of approval after the first initial one, how can I approach this matter? Where currently now the risk event approval workflow is triggered by the response template under administrations.

ChuanYanF_1-1739336631921.png

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@ChuanYanF 

workflow editor -> used to develop/edit legacy workflows

workflow studio -> used to create flow, subflow, playbook, actions etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi, thanks for your reply. But I want to add in a secondary layer of approval after the first initial one, how can I approach this matter? Where currently now the risk event approval workflow is triggered by the response template under administrations.

ChuanYanF_2-1739336647188.png