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02-11-2025 08:52 PM
Dear experts,
I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? Do I do it under workflow editor or studio? Because currently the workflow studio has the risk event approval workflow but workflow editor do not. Waiting for your reply. Thank you.
Solved! Go to Solution.
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02-11-2025 09:12 PM
Hi @ChuanYanF
The workflow is currently triggered by the response template under "Administrations", you need to modify the workflow in Workflow Studio by introducing a new approval step after the first approval.
Follow the below verifications:
- Open the Risk Event Approval Workflow in workflow studio.
- Check how the first approval is triggered and what happens afterward.
- Check response template under Administrations is related to the workflow trigger.
- find where the first approval step is defined then.
- add a new decision point or approval step. This step will act as your secondary layer.
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02-11-2025 08:56 PM
Hi @ChuanYanF ,
Please watch this video : https://www.servicenow.com/community/developer-advocate-blog/workflow-studio-amp-flow-designer-in-wa...
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02-11-2025 09:03 PM
Hi, thanks for your reply. But I want to add in a secondary layer of approval after the first initial one, how can I approach this matter? Where currently now the risk event approval workflow is triggered by the response template under administrations.
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02-11-2025 08:57 PM
workflow editor -> used to develop/edit legacy workflows
workflow studio -> used to create flow, subflow, playbook, actions etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-11-2025 09:04 PM
Hi, thanks for your reply. But I want to add in a secondary layer of approval after the first initial one, how can I approach this matter? Where currently now the risk event approval workflow is triggered by the response template under administrations.