Resolved! Yes No activity
Hi,Yes No activity is missing in one instance and available in other instance. Can I know why it's missing
Forum Posts
Auto Approval for Manual Exception Request on Vulnerable Item record
Hi Community, I'm looking for a way to automatically approve manual exception requests for vulnerable items in ServiceNow Vulnerability Response. Currently, when an exception request is raised manually on a vulnerable item, it goes through an approv...
Does anyone know where to find the documentation for the remediation effort fields
An explanation of the fields on the remediation effort screen.ex: total de recordsrecordsacitve records% Records remediatedand An explanation of the calculations involved.
Call Playbook from another Playbook - how ?
Hello,I have requirement from client - Playbook call another Playbook. I checked all forums and no luck. Do you know how to do it ? Any help will be appreciated,PBB
Template Not Applied in Security Incident Response Workspace
Hi all, I'm currently facing an issue in my implementation regarding templates, whether on sn_si_incidents or sn_si_tasks. In the old UI, the user's have no problem applying the templates, however in the workspace, they are getting a message: Templat...
Password Exclusion List - What are the 3 levels?
The Password Exclusion List config indicates "There are 3 different sizes of default exclusion list provided by ServiceNow that can be used as a good way to get started." It looks like "Small (5000)" is installed by default. What are the other 2 leve...
Where is the documentation for the Integration Instance [sn_sec_int_impl] table?
I found a table in my lab instance for the ServiceNow University course "Vulnerability Response (VR) Implementation On Demand (Xanadu)". The table is named Integration Instance [sn_sec_int_impl]. It is filled with records named things like "Veracode ...
Make vulnerable items untraceable in non-prod environment
As is general best practice, by company policy I'm also required not to use real production data in our non-production instances of ServiceNow. I find it challanging to gain compliancy with Host Vulnerability Response. I do believe it makes sense not...
Handling Stale Assets
What are your best practices for dealing with stale assets? I'm particularly looking for a way to deal with VIT's from hosts that have been purged from Qualys. When the next sync occurs, usually once a day, the VIT's remain open for hosts that we no ...
Not getting Approval in Policy & Compliance Management
Hi,When state is Awaiting Approval in Policies & Compliance Management its not triggering approvalso that Approver can Approve/Reject. If we tab on Request Approval UI Action state changes to Awaiting Approval but Approver can't able to approve it. p...
Resolved! What is the impact in Vulnerability Response of leaving the CI "Owned by" field blank?
What is the consequence of leaving the "Owned by" field blank on CIs as it relates to the Vulnerability Response application? I know that the "Managed by" field can be used to assign remediation tasks, but I'm not sure how Vulnerability Response uses...
Vulnerability management Exception Rule extension
I have an existing Exception Rule that is active with a "Valid to" date expiring soon. I selected the "Request Extension" option from the rule and entered the new date, upon approval, this only updated the "Deferred to" date. 1) the Valid to date mea...
Copy of default SLA flow inside a security incident application not triggering breach notification
Hello community, So I understand that a Default SLA flow designer in global scope creates and triggers a notification for events created inside the notification such as - 'SLA warning parm' and SLA breached parm'. So, I copied the same flow designer ...
Integration with Tenable
I am trying to integrate Tenable.io with ServiceNow, but my API credentials are not being accepted, I keep getting this error : Error: Cannot run REST based integration without Tenable api credentials specified. I have admin access on Tenable which l...
ServiceNow and CrowdStrike VR Integration
We have been using CS for a couple of years now. I am interested in any experiences people have with keeping the detections in ServiceNow in sync with the detections in CrowdStrike. Are you able to keep the data in sync?If so, what is your strateg...
