Custom catalog item widget on service portal
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04-18-2025 06:29 AM
Hello,
There is a requirement for displaying a record producer on service portal along with 2 layer of steppers, 1st for request life cycle and 2nd for different stages of a form with set of variables. I could configure the steppers but there are 2 issues currently,
1. No custom catalog item cloned widget is working for me. Giving Item Not Found error. Need steps for cloning an SC Catalog Item widget.
2. How to customize form variables so that they can be divided into set of questions and displayed at different stages of stepper.
For example- 1. 2 fields at stage 1 of parent stepper.
2. 5 fields at stage 1 of child stepper and 5 fields at stage 2 of child variable(under stage 2 of parent stepper).
3. All the fields at stage 3 of parent stepper.
Your help is highly appreciated.