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Hi Team,I noticed that the Email tab is not available on Community Cases, whereas it is available on Support Cases.Additionally, when replying to Community Cases created from email, the reply should be sent to the original customer's email address an...
We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...
Hi All, We have observed that the out-of-the-box (OOB) My Approvals widget in Employee Center is being flagged by Instance Scan for DOM Manipulation findings.The widget has not been customized on our instance, and the reported code appears to be part...
We are observing an issue where the notification is being triggered twice with the exact same timestamp. Has anyone encountered a similar issue or can suggest possible causes and troubleshooting steps?
want SPM Implemantation doc can someoneshare with me if you have.
I am trying to move a custom Now Assist generative AI skill from one instance to a target instance using standard Update Set. As in the skill there is an option to Add the skill to updatesetA batch update set is created with different scopesBecause ...
Hi Everyone,We've begun bidirectional integration between ServiceNow and Jira through webhook, however we're having issues copying attachments from JIRA to ServiceNow. I followed the instructions in the article below, but I was unable to obtain the a...
Leia em português. The global search bar is essential for the day-to-day agility of ServiceNow. When it simply doesn't appear , it can disrupt the workflow of the entire team. This guide details how to diagnose and correct this problem using the...
Hi Everyone,I'm working on a custom ServiceNow application called Access Automation and Governance Framework and would appreciate guidance on the best approach to automate the following user administration activities:Assign a single role to a user.As...
Hi there,I want to add the OOTB FAQ template fields "Question" and "Answer" to the default form template.I do not see them in the default form "Form Layout". Default form is from table "kb_knowledge", while the OOTB FAQ template is from "kb_template_...
I need help from someone who has successfully implemented and used the RSM module, if you could share any documentation, you may have that would be greatly appreciated. Looking forward to your assistance!
I have got a requirement to create service request for creating virtual machine which also includes options as creating a VM, start a VM, stop a VM, create disks on VM ; Backup : create an ad-hoc backup , delete an ad-hoc backup but how can i create ...
Hello Team,I'm trying to implement an automatic redirection to Employee Center (/esc) for a subset of users . I have already customized SPEntryPage (getFirstPageURL()), and it works as expected after authentication. Users without back-office roles (o...
Hi Team, We have been noticing an error on the Case form for the past few weeks. We need help in identifying and removing this error, as it does not seem to be originating from any script. We also checked the Table Configuration (cxs_table_config), b...
Hi all, When working with condition in flow designer, let use creating a SCTASK as an example. Does anyone know how to add additional columns to the options returned. For example, you go to set a configuration item and it pulls back all classes fro...
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