Service Management
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Activity in Service Management

Difference between story and ritm

What is difference between story and ritm? As in both of them i am doing customizations as well as configurations....Then what differs between them?

  • Question

How to adjust MRVS grid display on a catalog item?

I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...

  • Question

By mistake I deleted the Mid Server in learning simulator

Hello All, while doing the task in the training by mistake I deleted the Mid Server in the nowlearning simulator. Can someone help me how to get it restore? I tried looking and building it but do have details as it was provided by ServiceNow for comp...

  • Question
  • ITSM: General

Some optons aren't visible under Field Service

Hi, I'm going through the Field Service Management modules and learning materials. There are certain modules which are available under nowlearning courses, however aren't visible in the actual environment like PDI or the lab instance. For example 'Te...

  • Question

access analyzer

Hello Everyone,I recently came across a feature in ServiceNow called Access Analyzer, and I’m exploring the possibility of implementing it in our environment. While I’ve reviewed the basic descriptions available, I’m looking for something more compre...

  • Question

How to Remove Service Offering Out of "Draft" State

I’m stuck! Can someone tell me how to get a Service Offering out of the DRAFT State? I have all the right roles (service_author, service_admin, service_editor) and have tried to follow directions in this article, but I can’t seem to update the State....

  • Question

Resolved! Sorting knowledge article by version

I'm sorting kb articles by version number from ascending to descenting.  Articles aren't in the numeric order. Does Service Now sort the article versions from the first character, not from the whole number. See the screenshot for reference.  

  • Question

How to edit my login page

i wan to edit a label in  my login page , I tried changing the Ui messages but it is changing over service portal login page, i want that change in ,my native login page  i want to change the "login with sso" , is it possible if so how ?  

  • Question

ServiceNow Swag

Where can you get/purchase ServiceNow swag?

  • Question
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