Service Management

Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

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Creation of recurring incidents trends

How can the logic for automatically creating recurring incidents in ServiceNow be defined and implemented, and what criteria should be considered when configuring this functionality?

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Grouping multiple Service Requests - Best Practice?

Hi all,I have executed Request Management for approximately 30 Services and have documented a total of 100 different service requests to be implemented on ServiceNow. However, I have thought of a simplification approach and would like suggestions:Is ...

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Knowledge base task error

In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...

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Best Practice: One Service Request linked to multiple Service Offerings & Services ?

Hi all,I am tasked with creating a large number of Services and Service Offerings in ServiceNow for my client. Given the numerous Service Requests that share similar elements and variables, I would like to explore whether I can create a single Servic...

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Apart from Amaze, are there any other fancy third party article builders for ServiceNow?

We are looking at Amaze to be our article template builder since other teams used it already, but we are looking at other options.Do you know any other third party article builders that offer the same capabilities Amaze has so we can have multiple op...

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Resolved! Does Bulk load/import of standard change templates copy all the fields in the template

hi All, We are trying to import/load standard change templates in bulk and we have encountered a problem in importing Change Request values fields like Short Description, Description, Implementation Plan etc. We are able to populate all other fields ...

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What’s the best way to cancel bulk RITM tickets and their flow executions?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

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Reference Icon Table

We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...

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Resolved! Is the "Type" field in sc_cat_item OOTB in ServiceNow?

Hi everyone,I would like to confirm whether the "Type" field in the sc_cat_item table containing the values (Item, Task, Bundle, Template, and Package) is an OOTB field in ServiceNow.In our instance, it always defaults to "Item", even though multiple...

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Resolved! Integration Between JIRA and ServiceNow

Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...

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Developer Instance Deleted yesterday, any way to recover it?

I went on vacation and didn't log into my dev instance for 10 days. The automated email says it was deleted yesterday, is it gone forever? I had built out some significant integrations.

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Same user added multiple times in a group. How to take this report ?

Same User added more than once in a group.I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports

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ITSM
Reporting

How to adjust MRVS grid display on a catalog item?

I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...

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create database view for joining three tables case , casetask and metric instance tables

How to add metric instance table , case and case task table in a database view

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