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KAA Certificate (mtls) based authentication for inbound Rest API

Hi Guys,We build some inbound rest endpoint inside ServiceNow instance(Internal Instance) & we want to access these rest endpoint using some application, postman, curl command and other ways.I need few guidance how can we setup KAA Certificate (mtls)...

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Knowledge Article "Valid to" Best Usage

Hello all! I am helping to redesign my organization's review process for our knowledge articles and would like some advice from those of you who already have a good process in place at your organization on how you utilize the "Valid to" field. I know...

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  • ITSM: General

Flow Designer - Using Request Body in Get calls inside a REST step

We're currently making an API call using flow designer and the API owner had a strange request.  He is requesting that in the GET call we include data in the request body.  The problem is that GET is the one HTTP Method that doesn't show the Request ...

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Resolved! Reclassify Tag based application service as Service instance

I have a Service that is wrongly classified as "Tag-Based Application Service" in the table "cmdb_ci_service_by_tags". I would like to move it back to Service Instance under "cmdb_ci_service_auto" table. What is the best way to remove all the Service...

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category/subcategory modification in case records

In a case table the category-subcategory fields are interdependent. There are nearly 30k case records. We need to update the category/subcategory values in the active cases.ex:old values:category- hardwaresubcategory - laptopNew values:category: hard...

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List collector

I have a query in catalog item which is having 2 list collector variable type, and it is referencing to question_choice where it is having same set of choices for the 2 variables.As per my requirement whenever i choose the choices from variable 1 lik...

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Using Playbook in CSM/FSM Configurable workspace

Hi Team,Our agents mainly uses CSM/FSM Configurable workspace to access all the Tickets. There is a need to show playbook to capture and process some information on Incident Task. Could you please guide me on how to enable Playbook for CSM/FSM Config...

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Templates

I would like to learn more about how to use templates, especially with incidents. Where can I find more good documentation that explains what is possible and how to use incident templates ?

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Dynamic translation

I am trying to input dynamic translation in my conversation with a VA. Is there no mid-conversation language switching?. Also, is the translation one-directional (responses only)?. English and French have a good translation quality but i was facing s...

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Knowledge base task error

In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...

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