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Record Producer - UI Confusion

 Record Producer redirects to form — record created only after clicking Update? Question:Hi everyone,I’m working with a Record Producer in ServiceNow to create records in a custom "Leave Request" table.Here is what I am observing:When I submit the Re...

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Adding a PDF file to a Knowledge Base Article

Hello,  I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached.  Currently, when clicking on the PDF file in the KBA, the file is downloaded.  To view the file, the user has to go to their downloads and open it ...

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Critical components in ServiceNow

Hello everyone, 1) If one has to define critical business functionalities or critical components within ServiceNow application, how would start thinking before defining? Little bit of context -  Organizations making decision to make ServiceNow as one...

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SAML Logout request creation failed. Okta + ServiceNow integration

Team, Requesting help on this.. Receiving the following error while testing the SSO integration with Okta. SSO Logout Test Results SAML Logout request creation failedBCFKS KeyStore unable to recover private key (saml2sp): Error finalising cipher data...

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MultiRow Variable Set

HiI Have a reference field called "A "outside the variable set(in parent catalog item).I have variable set which has reference field called "B".I want to show list of records in reference field of B based on the value selected in A.

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Knowledge management - Ownership, approval, revision and expiration

I'm looking for the best way to manage all our articles across our multiple knowledge bases.Right now, most of our knowledge articles are locked to agent/ITIL users, but we need to change that, creating content that end users can search and consult f...

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Cyberark EPM Plugin Manual Request

 Anyone worked on the 'Cyberark-EPM-Plugin-Manual-Request' plugin (x_cya_cyberark_epm) (Version 2.0.16) from ServiceNow store application ? Need some guidance on 'Run As' of the scheduled job 'CyberArk EPM Scheduled Import (Async)' from the plugin 'C...

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How to Bring Label variable to more close to followed by next variables

I have a catalog Item. In that created label variable with name Business Account. And few more  variables in container format (name, location)as shown in the screenshot. how to bring this Business Account variable close to container variables.

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Knowledge article templates - applying to imported and existing articles

Hi guys, I've created a few templates for the knowledge articles, and I'm wanting to ensure that they are being used across the organization when creating articles. 1. For imported articles such as word documents, is there a way we can apply the temp...

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I have problem while creating ACL.

I have a table leave approval - which will keep records of a catalog - leave application approval. i want- people with hr role can edit fields "state" and "approval status" , rest fields should be read only. so i created these ACLs (mentioned in the ...

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ServiceNow Database Growth & Record Deletions

We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...

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