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Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...
So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...
Can I get the service Now official document for the discovery of SAN switch and the ways to discover the switch or the steps to perform the SAN switch discovery
Hi everyone,My main question is — is it possible to close an SLA retroactively?I’m working in the CSM module. My client enters all the data after the fact, but still wants to measure SLAs.I know there’s a Retroactive Start option, but is there also a...
Redirects are not working for Account [customer_account] page in CSM/FSM workspace.I wanted to reach out to the community for help before createing a support case. Steps to reproduce: Open CSM/FSM Configurable WorkspaceOpen an existing Case with Ac...
I’m currently working on a project that involves integrating a SharePoint compliance management system with ServiceNow to streamline policy tracking and document compliance workflows.I’d like to understand the best way to:Sync compliance documents an...
We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...
Experts, We have an issue reported by an user where a duplicate record DUPxxxxx created by his name by creation of some duplicate CIs. We are unable to find the required configuration by which the record gets created by the user's name. If any one h...
We are looking for a way to track and manage all of our investors relations emails, voicemails and live calls for better reporting and management? I have used the ITSM incident table to manage that. but it's really not working as we need since most ...
I have written onchange client script where I am setting the label of a variable on runtime. based on the other variable selection . But in RITM it is still showing old label name. Please advise on this .NOTE:RITM displays variable names and labels b...
Bom dia.Ao tentar abrir meu treinamento esta retornando a seguinte mensagem de erro, não estou conseguindo dar continuidade aos estudos devido á esta situação, mais alguém está enfrentando algo semelhante?Error occurred!Failed to load player dependen...
We recently set up SLAs and the email notifications are OOTB (sending at 50%, 75%, and breached), but they seem to send at weird intervals. What could be the reason for this?
So was working with service desk staff and they asked for a custom field on the Catalog Task form where if their group is the assignment group they can have another "assignment" type of service levels. While we got that to work, the problem is it bro...
I was testing the dynamic scheduling in Field service management so I configured all the required data like user, role, location , work schedule, agents etc. I have configured the schedule for agents but in dispatcher workspace it is not reflecting t...
Hi, Does anyone know if it's possible to prevent operators from inserting certain characters in some string fields.For example, I'd like to prevent the use of commas (,) and double quotes (") in the Resolution note field.Can anyone help me? Tks
