The content you are looking for has been archived. View related content below.
Accept/Reject/update/delete buttons are missing in escalation accept/reject page in csm configurable workspace. The buttons are visible in platform UI but not in workspace. Why it's not visible and how can we add those buttons?
We have a catalog item that has the variable type of date and the question is Start Date. We are trying to prevent anyone from inputting today's date as the start date. We have tried the following to prevent this: UI Policy where date can't be at o...
We are observing an issue where the notification is being triggered twice with the exact same timestamp. Has anyone encountered a similar issue or can suggest possible causes and troubleshooting steps?
Hi Team,I noticed that the Email tab is not available on Community Cases, whereas it is available on Support Cases.Additionally, when replying to Community Cases created from email, the reply should be sent to the original customer's email address an...
We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...
Hi All, We have observed that the out-of-the-box (OOB) My Approvals widget in Employee Center is being flagged by Instance Scan for DOM Manipulation findings.The widget has not been customized on our instance, and the reported code appears to be part...
want SPM Implemantation doc can someoneshare with me if you have.
I am trying to move a custom Now Assist generative AI skill from one instance to a target instance using standard Update Set. As in the skill there is an option to Add the skill to updatesetA batch update set is created with different scopesBecause ...
Hi Everyone,We've begun bidirectional integration between ServiceNow and Jira through webhook, however we're having issues copying attachments from JIRA to ServiceNow. I followed the instructions in the article below, but I was unable to obtain the a...
Leia em português. The global search bar is essential for the day-to-day agility of ServiceNow. When it simply doesn't appear , it can disrupt the workflow of the entire team. This guide details how to diagnose and correct this problem using the...
Hi Everyone,I'm working on a custom ServiceNow application called Access Automation and Governance Framework and would appreciate guidance on the best approach to automate the following user administration activities:Assign a single role to a user.As...
Hi there,I want to add the OOTB FAQ template fields "Question" and "Answer" to the default form template.I do not see them in the default form "Form Layout". Default form is from table "kb_knowledge", while the OOTB FAQ template is from "kb_template_...
I need help from someone who has successfully implemented and used the RSM module, if you could share any documentation, you may have that would be greatly appreciated. Looking forward to your assistance!
Hello Team,I'm trying to implement an automatic redirection to Employee Center (/esc) for a subset of users . I have already customized SPEntryPage (getFirstPageURL()), and it works as expected after authentication. Users without back-office roles (o...
Hi Team, We have been noticing an error on the Case form for the past few weeks. We need help in identifying and removing this error, as it does not seem to be originating from any script. We also checked the Table Configuration (cxs_table_config), b...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 06-12-2026 12:01 PM | ||
| 06-12-2026 07:21 AM | ||
| 05-19-2026 04:51 AM | ||
| 04-28-2026 11:56 AM | ||
| 04-06-2026 04:06 AM |