Send emails in incident form using Email Client template

[Amrit Pal]

Presently when i use to send emails in incident form using Email Client template, it goes from IT Service Desk.

But i want this mails to go from a different source(like xx@xmail.com). Is it possible ? and How?

[Shweta KHAJAPUR]

Hi,

Yes you canfigure this,

Navigate to System mailbox> Email Account>ServiceNow SMTP from there you can configure it. Please refer below screenshot

[Ashutosh Munot1]

Hi,

I have a quick question, do you want this for incident only or for whole system. If for whole system then use Shweta's solution.

If only for Incident then edit email client template. If you are triggering it using mails script and events then use emailForm API.

THanks,
Ashutosh

[Amrit Pal]

Only for the Incident form.

I have used 'email.setFrom()' in mail script but it is not working.

Is there any other way

[Shweta KHAJAPUR]

Can you share your code. Also refer below link,

https://community.servicenow.com/community?id=community_question&sys_id=830b4faddb5cdbc01dcaf3231f96...