Using Cart to order several items at one - default short description in the Single Request Record

[terrieb]

Brought to my attention that if a customer uses the Cart feature in the Service Catalog, and adds several items, while it creates individual RITS, it only creates 1 Request - which is acceptable behaviour

What they want is that the Request record have a generic type of Short Description, like Catalog order for (requested for field)  What happens now is that is grabs the Short Description on the 1st Catalog Item selected and populates the Request Short Description field with that info.  

Is there a way to do this - couldn't locate a back end workflow or flow design that drives this behaviour.

Thanks!

[Mike_R]

Check for any custom business rules on the Request [sc_request] table.

[terrieb]

I don't see any custom business rules on the Request table.  Any other ideas or can I create one or a background client script to do that?

Thanks