Adding a new visualisation in "Overview" Service operator Workspace

[PaulSylo]

Hello Experts,

I am attempting to add an additional visualization to the Out-of-the-Box (OOB) Overview homepage. However, I am facing an issue where, upon clicking "View all," it lists all tickets, but when I click on the Donut visualization, there is no action or change observed.

For context, I have created a visual container displaying all "active changes." I used the UI builder, created a visual container, and a button bar. Following the steps outlined in the available OOB containers, I configured them accordingly. Unfortunately, the list card view or EVAM is not functioning as expected, and it seems I would need to write a significant amount of custom code to implement the donut visualization.

In the end, I managed to create the desired visualization using a client script in the currentvizselection object. However, I find this approach quite complex for adding new visuals to the overview homepage. Is there a simpler method to create and add the donut visual without resorting to extensive coding?

Additionally, suppose I wish to add another visual, for example, "All P3/4 incidents." Is there a straightforward way to create a record and configure the action to display it without involving extensive coding? If so, could you please direct me to the relevant article or resource?

any suggestion @Ashley Snyder , pls help

#UIbuilder #SOW

[JaeggerLegane · Accepted solution]

Hello PaulSylo,

I understand your pain, I hit the same walls a while back :).

For me, this helped me solve the issue without having to create a client script from scratch to fix the view all issue:
https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

For the EVAM part, I used this blog post (ignore the client script part since you only need the sysid for the same script from my 1st link):
https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv...

[JaeggerLegane · Accepted solution]

Hello PaulSylo,

I understand your pain, I hit the same walls a while back :).

For me, this helped me solve the issue without having to create a client script from scratch to fix the view all issue:
https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

For the EVAM part, I used this blog post (ignore the client script part since you only need the sysid for the same script from my 1st link):
https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv...

[PaulSylo]

@Mark Roethof - any help/Suggestion will be appreciated.

[PaulSylo]

@JaeggerLegane  Thank you so much for your quick response. i referred to these documents and one from the blog was awesome for reference. but where I am getting stuck is between the two posts(in fact two approaches shared above). can you help me with how you did this wiring between the donut and the below list view?

[PaulSylo · Accepted solution]

@JaeggerLegane  Thanks a ton! after carefully going through the links, ( which I have overlooked all these days) , I tried it again. it worked! in fact it is super easy way( if you leave the code part) Thanks so much