Customizing the Major Incident Process Playbook

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yesterday
I'm trying to add some fields to the MIM - Review Situation Activity in the Major Incident Process playbook. I was able to get it to add the fields I wanted, but it's showing the sys_ids for the Reference fields instead of the display value. Does anyone know where I can change that? I tried changing the fields from the field name (like cmdb_ci) to cmdb_ci.name (for example). But when I do that, it just won't show the field at all.
Thanks in advance for your help!
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