How to Restrict 'Change Request' from Appearing in Service Operations Workspace Search Bar
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05-13-2025 11:57 PM
I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar.
note:
I do not want to restrict this in global search — only in the SOW workspace search bar.
I have tried updating the Search Application and removing the change_request Search Source, but the records still appear.
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05-14-2025 12:25 AM
please share screenshots
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2025 12:30 AM
are you referring this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2025 12:41 AM
Hi @SiddeswaraJ ,
In the table m2m_search_context_config_search_source, filter the workspace Service Operations Workspace (SOW) and remove the one has source=change_request. It has the order 200 in the original
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05-14-2025 03:40 AM
I tried this one in my personal developer instance but, Still I can see the change records are being searched and opened in service operations workspace. It didn't went as expected.
Is it an OOB thing !, like we can't change it.