How to Restrict 'Change Request' from Appearing in Service Operations Workspace Search Bar

[SiddeswaraJ]

I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar.

 note:

I do not want to restrict this in global search — only in the SOW workspace search bar.

I have tried updating the Search Application and removing the change_request Search Source, but the records still appear.

[Ankur Bawiskar]

@SiddeswaraJ 

please share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SiddeswaraJ 

are you referring this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[phgdet]

Hi @SiddeswaraJ ,

In the table m2m_search_context_config_search_source, filter the workspace Service Operations Workspace (SOW) and remove the one has source=change_request. It has the order 200 in the original

[SiddeswaraJ]

I tried this one in my personal developer instance but, Still I can see the change records are being searched and opened in service operations workspace. It didn't went as expected.

Is it an OOB thing !, like we can't change it.