Incident Management dashboard on SOW workspace doesn't redirect the records correctly

[SWETHA S1]

Hi Community,

After adding OOB "Incident Management" dashboard on SOW workspace, the filtered report records are not redirecting to the native UI.
When I click on the records, there is no redirection happening.

Appreciate any help on this.

Thanks,
Swetha

[GlideFather]

so when you click the incident, it remains as is? 😮

[Ankur Bawiskar]

@SWETHA S1 

OOTB it opens that list in bottom only.

If you want to open in new workspace tab then check this link and solution from Vikram

https://www.servicenow.com/community/platform-analytics-forum/platform-analytics-dashboard-redirect-... 

Sharing here again

Sample client script on dashboard widget click event 

RESULT:- 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SWETHA S1]

@Ankur Bawiskar 
Thanks a lot for the response. When I tried to test the same report from homepage of SOW, I see the list opens at the bottom of the same page but it is not applying the correct filter. It shows all "incidents" and displays "undefined".

Please note I have selected on  report "Incidents created (by priority)"

Any thoughts on how to fix this, to filter the correct records?

When I select any record from this list, it opens the record within the workspace itself.

Thanks,
Swetha

[Ankur Bawiskar]

@SWETHA S1 

the filter should remain the same.

Did you check the link I shared and the solution it has?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SWETHA S1 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.