Learning Section in SOW

[BKSharma]

Hi,

Can anyone please let me know more about the 'Learning Section' that is available in SOW -

What is the purpose of this section? Where the data is being stored? Why we need this section in SOW?

Is there a way we can customize this section as per my requirement?

[M Iftikhar]

Hi @BKSharma,

The Learning section in Service Operations Workspace is part of the Learning/Coaching feature. It’s basically there to give agents quick access to training or coaching material right inside SOW, things like courses, learning paths, or recommended content.

• What it does: Helps with onboarding and continuous skill development without leaving the workspace.

• Why it’s there: To keep learning close to day-to-day work and encourage adoption.

• Can it be customized? You can control what content shows up by configuring the Learning/Coaching module (e.g. what’s published or assigned). If you want to change how the section itself looks or behaves, that usually means tweaking it in Workspace / UI Builder, or replacing it with your own component.

Here’s the official doc for more detail: Service Operations Workspace - Learning

Thanks & Regards,  
Muhammad Iftikhar  

If my response helped, please mark it as the accepted solution so others can benefit as well. 

[Bhuvan]

@BKSharma 

Refer below for more details

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-...

https://www.youtube.com/watch?v=gIw06ID_1KY

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan