Learning Section in SOW
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16 hours ago
Hi,
Can anyone please let me know more about the 'Learning Section' that is available in SOW -
What is the purpose of this section? Where the data is being stored? Why we need this section in SOW?
Is there a way we can customize this section as per my requirement?
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10 hours ago
Hi @BKSharma,
The Learning section in Service Operations Workspace is part of the Learning/Coaching feature. It’s basically there to give agents quick access to training or coaching material right inside SOW, things like courses, learning paths, or recommended content.
What it does: Helps with onboarding and continuous skill development without leaving the workspace.
Why it’s there: To keep learning close to day-to-day work and encourage adoption.
Can it be customized? You can control what content shows up by configuring the Learning/Coaching module (e.g. what’s published or assigned). If you want to change how the section itself looks or behaves, that usually means tweaking it in Workspace / UI Builder, or replacing it with your own component.
Here’s the official doc for more detail: Service Operations Workspace - Learning
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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10 hours ago
Refer below for more details
https://www.youtube.com/watch?v=gIw06ID_1KY
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan