Learning Section in SOW
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3 weeks ago
Hi,
Can anyone please let me know more about the 'Learning Section' that is available in SOW -
What is the purpose of this section? Where the data is being stored? Why we need this section in SOW?
Is there a way we can customize this section as per my requirement?
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3 weeks ago
Hi @BKSharma,
The Learning section in Service Operations Workspace is part of the Learning/Coaching feature. It’s basically there to give agents quick access to training or coaching material right inside SOW, things like courses, learning paths, or recommended content.
What it does: Helps with onboarding and continuous skill development without leaving the workspace.
Why it’s there: To keep learning close to day-to-day work and encourage adoption.
Can it be customized? You can control what content shows up by configuring the Learning/Coaching module (e.g. what’s published or assigned). If you want to change how the section itself looks or behaves, that usually means tweaking it in Workspace / UI Builder, or replacing it with your own component.
Here’s the official doc for more detail: Service Operations Workspace - Learning
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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3 weeks ago
Refer below for more details
https://www.youtube.com/watch?v=gIw06ID_1KY
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan