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Learning Section in SOW

BKSharma
Tera Contributor

Hi,

Can anyone please let me know more about the 'Learning Section' that is available in SOW -

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What is the purpose of this section? Where the data is being stored? Why we need this section in SOW?

 

Is there a way we can customize this section as per my requirement?

2 REPLIES 2

M Iftikhar
Giga Sage

Hi @BKSharma,

 

The Learning section in Service Operations Workspace is part of the Learning/Coaching feature. It’s basically there to give agents quick access to training or coaching material right inside SOW, things like courses, learning paths, or recommended content.

  • What it does: Helps with onboarding and continuous skill development without leaving the workspace.

  • Why it’s there: To keep learning close to day-to-day work and encourage adoption.

  • Can it be customized? You can control what content shows up by configuring the Learning/Coaching module (e.g. what’s published or assigned). If you want to change how the section itself looks or behaves, that usually means tweaking it in Workspace / UI Builder, or replacing it with your own component.

Here’s the official doc for more detail: Service Operations Workspace - Learning

 

Thanks & Regards,  
Muhammad Iftikhar  

If my response helped, please mark it as the accepted solution so others can benefit as well. 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Bhuvan
Mega Patron

@BKSharma 

 

Refer below for more details

 

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-...

 

https://www.youtube.com/watch?v=gIw06ID_1KY

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan