Need to Show requester Information in CSM/FSM Configurable Information

[amitshishod]

Hello Team,
In "Service operations Workspace",we have requester Information to show information of "Opened for".

We want same functionality in CSM/FSM Configurable Workspace. Any help will be appreciated.

[Ankur Bawiskar]

@amitshishod 

got it.

you will have to check the configuration for both the workspaces

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders]

I just checked on my OOB CSM/FSM Configurable Workspace and when I open a case, I have the contact information in the side bar. What exactly are you looking for?

[amitshishod]

@Mark Manders  I need "Requester Information" icon and details for interaction.

In CSM/FSM Configurable Workspace, I am not able to see Requester information icon in right hand side and it is visible for interaction record in "Service Operations Workspace". When click on that icon it shows information of opened for.