'New' button missing in the form modal in SOW

[olufsen]

Hi, I am new to SOW and I wonder how to manage UI Actions here. In the UI16 view, the reference field has the 'New' button, however, when you try to open it in SOW, it does not show up.

UI16

SOW

Any assistance is appreciated. Thank you.

[Haseeb-Ahmed]

hi @olufsen ,

please provide functional flow context via screenshot may be, I am not able to understand from where we are opening this modal

[olufsen]

Hi @Haseeb-Ahmed  

Steps:

- Open a Problem ticket in SOW

- Under Analysis, a reference field 'Primary Known Error article' should be called available.

- If the field is not visible, need to activate the plugin Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid''

[Haseeb-Ahmed · Accepted solution]

Hi @olufsen ,

It seems new button on the reference icon modal is not supported in workspaces, found similar question here https://www.servicenow.com/community/itsm-forum/how-to-enable-new-button-in-reference-fields-in-agen...

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed