"Actions" In Agent Assist

[Hemant Ch]

Hi 

How do you add actions in Agent Assist?

Like "Attach", "Helpful", We want to add our custom actions

[Ankur Bawiskar · Accepted solution]

@Hemant Ch 

This document will help you achieve your requirement. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995963 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hemant Ch]

Hi @Ankur Bawiskar 

Where can we get the code for OOB "Attach" Functionality?

[Ankur Bawiskar]

@Hemant Ch 

It comes from OOB platform I believe and you cannot access it