Reference field preview in the Service Operations Workspace

[Vinicius Olivei]

Hello, in the platform view, for reference fields the sys_pop view is displayed when hovering or clicking the "i" icon.

In the service operations workspace, the reference icon opens the referenced record in a new tab instead of previewing it in a pop-up. It happens for all reference fields.

I could not find anywhere mentioning a way to configure/change this behavior and have the same as we have in the platform view, and that's what im looking for. Thanks in advance.

[Vinicius Olivei]

Thanks for providing this information, at least i know that it is not a configurable behavior at this point and that it will be available within the next 2-3 releases.

[Yuvraj Sharma]

"default-record" page is read-only in Vendor Mgmt WS, hence we created a new page variant using the "standard record" template for customizing the page for the client. Now, the reference field (i) icon shows the preview of the record which we want to change and make it behave like it is in default-record page because client has other workspaces and want a standard behavior.

Could you suggest the steps to disable that preview popover?

[Jake39]

@Haseeb-Ahmed  Like the original poster, I can't find a way to configure/change that popup behavior. Has this become available with recent releases?

[EvansJa]

What if my reference field does not even have the icon to open the record?